Security Officer

Job Description

Job Description

Job Title: Security Officer, Dayshift 7:00 AM to 3:00 PM

Reports To: Director of Safety and Security

S ummary/Objective

Security Officers will strive to maintain a safe and secure environment at the Emerald Grande/HarborWalk Village. This position is accountable for securing the property, loss prevention, assisting guests and employees, responding to incidents, medical emergencies, and lost and found items.

  Principal Responsibilities:  These include, but are not limited to:

• Respond to calls : Respond to calls from on-duty staff, guests, visitors, customers, employees, and tenants. Immediately respond to situations that occur on property. Disperse disorderly individuals. If necessary, call Law Enforcement with all incidents involving criminal activity. Must be able to safely operate a motorized vehicle.
• Patrols assigned area : Discourage disruptive or disorderly behavior in a non-aggressive manner. Be aware of hazards to the resort and report them immediately. Foot patrol the entire resort and HarborWalk Village/Marina areas.
• Perform various public relations activities:  Assists owners, guests, visitors, and employees with any problems within appropriate guidelines. Assisting in locating lost vehicle, missing person(s), provide medical care/assistance up to the appropriate level of training. Providing escorts to vehicle or other locations on property.
• Performs various tenant relations activities: Conducts walk through of tenant space to assist in the deterrence of criminal activity, such as shoplifting, walking tenant employee(s) to vehicle. Distribute correspondence to tenants from the various management staff (Association Manger, Marketing). Periodically contact tenant personnel to establish good working relations. 
• Communication of incidents and activities occurring on property:  Immediately notify the Manager of Safety and Security of all major incidents/situations that may cause a negative reflection on the company. Accurately complete various incident, accident, personal injury, and other reports for all situations that occur on property in accordance with policy. Must be able to use a two-way radio properly.
• Ensures Routine Equipment Maintenance:  Performs proper accountability, safety, cleanliness, and preventive maintenance checks of all equipment.
• Respond to Request for Support and/or Assistance:  Provide support and/or assistance to all departments, co-workers, owners, guest, visitors, and tenants of Emerald Grande and HarborWalk Village as tasked by management. Contribute 100% to the total team effort to implement projects or special events, and achieve or exceed management's goals.

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Education and Experience Requirements  

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Prefer someone with experience in warehouse/logistics operations (within a similar organization, the military, and FedEx/UPS or retail stores).

Knowledge, Skill and Ability Requirements 

Language Skills    

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills      

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability         

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.   Ability to deal with problems involving a few concrete variables in standardized situations.

Other Qualifications

Availability 

The Emerald Grande at HarborWalk Village is open and operational 24 hours a day, seven days a week. Employees are required to be available to workdays, nights, weekends, and holidays. The expected shift schedule for this position is 7:00 AM to 3:00 PM.

License Requirements

Valid driver’s license that has been in effect for at least three years, with no major violations and no more than two minor violations in the past three years.  

Rules and Regulations

All employees must adhere to all safety rules and regulations required by local, State and Federal authorities, wear the appropriate personal protective equipment necessary to perform the job in a safe manner and will follow all safety rules per the Company’s Safety Policy.

Language Skills

Must be able to speak, read, write, and comprehend the English language.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand and climb or balance.

The employee must regularly lift and /or move, and push and/or pull up to 30 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds, with assistance.   Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to outside weather conditions. The noise level in the work environment can be elevated quite often due to automobile, hotel guest, and daily visitor traffic.