Customer Experience Coordinator - Hilton Chicago

The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality Customer Contact

• Acknowledge and interact with customers while maintaining a pleasant and Build relationships with customers to establish trust and open communication.

• Respond quickly to questions and requests and handle service problems politely Billing

• Communicate billing information to customers, resolve billing concerns and Convey and enter billing changes and communicate billing challenges to Prepare billing reports daily and submit them to the venue for reconciliation.

Data Entry

• Enter customer contact information and details into CRM system.

• Enter and reconcile Exhibit customer payments into the billing system.

Customer Engagement

• Accompany selling manager on PreCon and Site Visit meetings as needed.

• Coordinate customer follow-up and support thank you messages.

• Coordinate with hotel sales team for site visit attendance and support.

• Drive customer service excellence by engaging in multiple points of contact Act as a service liaison between customer, Encore team and venue partners.

Operational Support

• Demonstrate knowledge of hotel and facility services.

• Coordinate and communicate any customer concerns with appropriate venue High School Diploma is required. 1+ years of administrative, sales or hospitality experience preferred.

• Proficiency Microsoft 365 and web-based applications.

• Encore’s Service Level 100, 200 & 300 Certifications to be obtained within 90 Deliver World Class Service

• Talent Management page on Encore Connect by searching for the title or copy & individuals with disabilities to perform the essential functions.

• Auditory/Visual Requirements

• assistance.

be made to enable individuals with disabilities to perform the essential exposure to outdoor temperatures and to dirt, sand and/or dust. irregular hours and on-call status including days, evenings, weekends, and holidays. reflection of the current job, management reserves the right to revise the job