IT Help Desk Technician
$51k - $82kThe Ford Agency
The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and collaborate with engineering teams to find actionable solutions. This is a terrific opportunity for an individual with at least 2 years of IT support experience who's looking to continue to grow alongside IT professionals! Available shifts Wednesday - Sunday 3:30pm - 12:00 am; Saturday-Monday 11:30pm - 1:00pm; Saturday - Wednesday 7:00 am - 3:30pm Responsibilities Manage and resolve Tier 1 service desk request Track and resolve service tickets in a timely manner Keep up to date with firm's applications, Microsoft 365, and other documentation systems Monitor incidents to identify trends, determine cause, and work with technical teams to find solutions Qualifications Bachelor's Degree in IT or Computer Science 2+ years of help desk or IT support experience Experience in a large law firm or other professional services firm highly preferred Experience maintaining and supporting Windows 11, Microsoft 365 applications, and mobile devices Excellent interpersonal and communication skills Compensation $51,000 - $82,000 annually Location requirements Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation. #J-18808-Ljbffr
Vacancy posted 2 days ago
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