Director-Business Services

Director Of Business Services

The Director of Business Services reports to the Executive Director of Physician Services, Revenue Cycle and is responsible for the strategic and operational leadership of the Professional Billing Central Business Office (CBO). This role is accountable for optimizing revenue cycle performance, maximizing cash collections, reducing AR risk, and ensuring financial sustainability through the implementation of best practices, performance analytics, and operational excellence initiatives.

The Director provides oversight of billing, accounts receivable follow-up, cash posting, refunds, vendor relationships, and revenue cycle technologies while partnering closely with Coding, Operations, Hospital Revenue Cycle, Finance, Information Systems, and physician practice leadership. This position drives revenue cycle strategy, establishes performance expectations, develops operational roadmaps, and ensures achievement of key financial and operational objectives across all assigned entities. The Director is responsible for departmental financial performance, budget management, strategic planning, organizational development, and continuous improvement initiatives that advance organizational goals.

Minimum Job Qualifications

• Educational Requirements: Bachelors Degree.
• Minimum Experience: Minimum of seven (7) years of progressive leadership experience in healthcare revenue cycle operations, including responsibility for accounts receivable management, operational performance, financial outcomes, strategic initiatives, and team leadership.

Preferred Job Qualifications

• Preferred Licensure or other certifications: Certification in healthcare revenue cycle, coding, healthcare financial management, or medical practice management is preferred.
• Preferred Educational Requirements: Three (3) or more years of Director-level leadership experience in physician revenue cycle operations or seven (7) years revenue cycle management experience preferred.
• Preferred Experience:

Job Specific and Unique Knowledge, Skills and Abilities

• Demonstrated expertise in professional billing revenue cycle operations, including accounts receivable management, denial prevention, cash acceleration strategies, financial performance improvement, and operational optimization.
• Proven ability to influence stakeholders, build strategic partnerships, and drive results across multidisciplinary teams.
• Ability to analyze complex operational and financial data, identify performance trends, develop actionable strategies, and execute sustainable process improvements.
• Strong business acumen with the ability to balance operational efficiency, regulatory compliance, customer satisfaction, and financial performance.
• Extensive knowledge of physician billing regulations, reimbursement methodologies, payer contracting implications, and revenue cycle best practices.
• Experience developing performance dashboards, benchmarking metrics, productivity standards, and accountability frameworks.
• Ability to effectively communicate complex financial and operational information to executives, physicians, boards, and large stakeholder groups.

Essential Tasks and Responsibilities

• Provides strategic leadership and direction for all professional billing accounts receivable functions, ensuring achievement of cash collection, AR, denial, productivity, and financial performance goals.
• Develops and executes revenue cycle strategies designed to improve net collections, reduce AR days, mitigate denials, and enhance overall financial performance.
• Establishes key performance indicators, operational benchmarks, and accountability frameworks to drive performance across all business office functions and PSA clients.
• Establishes processes to monitor payer behavior, reimbursement trends, denial performance, and financial indicators, utilizing data analytics to proactively identify operational risks and improve revenue cycle performance.
• Collaborate with payer representatives, contracting teams, and operational leaders to address systemic reimbursement issues, resolve escalated payer concerns, and improve overall payer performance.
• Monitors revenue cycle performance through data analytics, identifies opportunities for improvement, and implements corrective action plans to achieve organizational targets.
• Partners with executive leadership, physicians, operational leaders, finance, and revenue cycle stakeholders to align business office strategies with organizational objectives.
• Leads large-scale operational improvement initiatives, process redesign efforts, and technology implementations to improve efficiency, quality, and financial outcomes.
• Maintains accountability for billing, collections, cash posting, refunds, payer follow-up, vendor management, and overall accounts receivable performance.
• Builds and leads a high-performing team through effective talent management, performance coaching, succession planning, employee engagement, and leadership development initiatives.

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.