ServiceNow Solution Architect (GenAI, Agentic AI)

ServiceNow Solution Architect (GenAI, Agentic AI) Edison, NJ | 13 - 25 years of experience Job Description As a ServiceNow Solution Architect, you will play a key role in designing and guiding the implementation of complex ServiceNow solutions across multiple platforms and modules. You will leverage your deep knowledge of ServiceNow capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs. Must Have Skills ServiceNow AI Landscape, GenAI, AI Agents, Agentic AI Key Responsibilities As a GenAI Architect, you will drive customer outcomes, roadmap, and value realization for GenAI technology through hands‑on delivery of ServiceNow’s GenAI capabilities and technical advisory activities. Solution Architecture: Lead the design and implementation of end‑to‑end ServiceNow solutions, including ServiceNow AI Landscape, GenAI, AI Agents, Agentic AI. Lead complex, multi‑disciplinary projects acting as an SME to solve complex customer issues related to AI solutions. Provide technical advice and guidance to customers on how to best utilize ServiceNow technologies to achieve their business objectives. Hands‑on delivery of ServiceNow capabilities to customers to drive outcomes and value realization. Collaborate with cross‑functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow Now Assist. Stay up‑to‑date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow GenAI offerings. Contribute to thought leadership and point‑of‑view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow GenAI capabilities more accessible to the broader organization, customers, and partners. Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides. Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features. Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features. Qualifications 13+ years of relevant experience Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. Strong leadership abilities with experience managing cross‑functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills. Required Qualifications ServiceNow AI Landscape Generative AI AI Agents Agentic AI AI Control Tower Preferred Qualifications Pre‑Sales & Technical Validation: Architectural Design Sessions • Proof of Concept Development • Technical Presentations & Demos • Reference Architecture Development • Reusable Asset Creation • Customer Advisory • Deal Acceleration #J-18808-Ljbffr