Rental Collections Agent

Job Description

Job Description

Professional Communication. Claims Resolution. Account Recovery.

Budget Rent a Car is seeking a professional, detail-oriented Collections & Claims Recovery Specialist to manage the recovery of damages involving our fleet vehicles. This position is well suited for someone with experience in collections, automotive claims, insurance claims, or account resolution who is comfortable handling sensitive business matters and communicating professionally with customers, attorneys, insurance representatives, and other involved parties.

In this role, you will review and investigate files, identify potential coverage, develop effective recovery strategies, and work toward resolving outstanding claims within 90 days. Success requires sound judgment, strong organizational skills, professional written and verbal communication, and the ability to confidently manage conversations with a variety of business and legal contacts.

Responsibilities

• Review files to determine potential coverage and develop collection strategies for recovery within 90 days.
• Communicate professionally with customers, other involved parties, attorneys, and others throughout the collection process.
• Maintain accurate records of collection activity and incoming payments.
• Evaluate files to determine when outside collection resources or attorney referral may be appropriate.
• Complete monthly reconciliation reports using Excel.
• Make recommendations for alternative dispute resolution.
• Perform other miscellaneous duties as assigned.

Desired Qualifications

• Previous collection handling experience preferred.
• Claims handling experience preferred.
• Rental car company experience preferred.

Requirements

• Collections experience.
• PC proficiency in Windows and Microsoft Office software.
• Proficiency in Excel.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Extensive phone experience and confidence communicating with customers and professional contacts.

Compensation & Benefits

• $40,000 annual salary
• Significant bonus potential.
• Benefits including health, dental, vision, 401(k) matching, PTO, sick time, and vacation.

This description is not all-inclusive. Agents may be subject to additional tasks and responsibilities that management deems appropriate.

Interested in a professional claims and recovery career? If you have experience in collections, automotive or insurance claims, damage recovery, or account resolution—and can confidently communicate with customers, attorneys, insurance agents, and other business professionals—we encourage you to apply.

Budget has been in business for more than 60 years. As an industry leader, Budget of Kansas City leads by example, and is a part of Budget’s largest rental licensee, valuing our employees like a small business, but with corporate benefits and growth. We have a collaborative work environment that values work-life balance, personal growth, and rewarding and promoting from within. Almost all of our Senior Managers started as entry-level employees or interns, meaning your leadership is a resource willing to ensure you succeed at your position. Budget offers competitive benefits and compensation, profit-sharing bonus, and growth in a stable industry. If you invest in Budget, Budget will invest in you.

Company Description

Budget has been in business for more than 60 years. As an industry leader, Budget of Kansas City leads by example, and is a part of Budget’s largest rental licensee, valuing our employees like a small business, but with corporate benefits and growth. We have a collaborative work environment that values work-life balance, personal growth, and rewarding and promoting from within. Almost all of our Senior Managers started as entry-level employees or interns, meaning your leadership is a resource willing to ensure you succeed at your position. Budget offers competitive benefits and compensation, profit-sharing bonus, and growth in a stable industry. If you invest in Budget, Budget will invest in you.