Technical Support Engineer - Wireline Services

Technical Support Engineer

The Technical Support Engineer ensures Baker Hughes delivers flawless execution by providing Technical Support to the Service Delivery and Sales organizations when needed in pre-planning, job execution, and post-job analysis.

As Technical Support Engineer, you will be responsible for:

• Ensuring operational compliance with Manage the Job Cycle (MtJC) process
• 24/7 Support for Critical Operations in the field when needed
• Focusing on preventing failures through active monitoring and corrective action planning
• Facilitating or leading incident investigations and developing RCA reports, technical or field bulletins
• Monitoring the implementation of corrective actions resulting from root cause analysis investigations
• Sharing lessons learned with the field population

To be successful in this role you will have:

• Displays initiative, is self-driven and flexible
• Thorough understanding of P/L technology and Service Delivery requirements
• Strong analytical and problem-solving skills
• Ability to develop and mentor
• Availability on call outside of normal business hours
• Good communication skills
• High school Diploma or equivalent

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Education Assistance
• Generous Parental Leave
• Mental Health resources, Virtual Therapy Programs
• Dependent and Partners Care
• Pet Insurance
• Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Services Senior Specialist - Technical Support Engineering