Program Supervisor II

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America Los Angeles is a non-profit human services organization committed to serving people in need strengthening families and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs Upward Bound college prep programs veterans services homeless shelters low-income housing program as well as drug and alcohol rehabilitation. Learn more at .

PAY RATE: $29.88- $31.45 Per Hour

BENEFITS: VOALA offers competitive medical dental vision and retirement benefits

JOB SUMMARY AND PURPOSE

The Program Supervisor II provides experience-based competencies and administrative assistance to further efforts of the program staff to fulfill the contracted goals and objectives. Program leaders are responsible to meet all program contractual daily Key Performance Indicators including daily program numbers data quality input note taking exits indicators and services provided.

DUTIES AND RESPONSIBILITIES

• Achieve grant objectives by supervising the program staff providing expertise and monitoring service delivery while providing information to the Director highlighting progress in reaching goals;
• Coordinate day-to-day operations of program service providers overseeing intake creation of service plans and delivery of services to clients;
• Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate;
• Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures;
• Assist Director with implementing policies procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services train and mentor staff;
• Coordinate outreach and collaboration efforts with community partners and stakeholders
• Other duties as assigned

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental illness substance abuse recently released from incarceration and other challenges.

ESSENTIAL DUTIES:

• Services for this position must be provided on-site. As a result the positions supervised by this job description are on-site and supervisors / managers / leaders must be on site to provide proper direction and oversight.
• PROGRAM OPERATIONS: Responsible for day-to-day Program efforts providing guidance and supervision for staff budget oversight project timelines and anticipated outcomes; Effectively plans workload of subordinate individuals and programs; budgets deploys and organizes resources.
• RECORD AND TRACK SERVICES: Keep and maintain appropriate records of all services provided to clients in both hard (paper) and soft (electronic) files ensuring records are accurate and matching; report regularly to Director progress of project timelines.
• COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services.
• FUNDER FOCUS: Keep comprehensive records of compliance with Funder and Regulatory requirements.
• TRAINING AND MENTORING: Responsible for case management teams development through: training policy and procedure structured supervision and learning collaboratives
• CHANGE LEADERSHIP: Identifies better faster more efficient ways to achieve the program goals and objectives.
• Community Outreach.
• Other duties as required and may be subject to change.

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community all employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance background check including criminal history personal references employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental-illness substance abuse recently released from incarceration and other challenges.

EDUCATION:

• Associates degree or a combination of relevant education and experience (2 years).

EXPERIENCE:

• 12 Months of supervisory experience in a social services organization (leading programs projects or staff)

PREFERRED QUALIFICATIONS:

• Master of Social Work or discipline related to Program services
• Prior experience as a supervisor or team leader managing (5) or more individuals
• Experience with managing public contacts (e.g. HUD ESG SAMHSA)
• Experience with report development for public funders
• Knowledge about community resources
• Experience with HMIS and other relevant databases used by partner service providers
• Ability to work with people from various backgrounds and/or limited English capabilities

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment.

Required Experience:

Manager