NEW JOB OPENING SYSTEMS ADMINISTRATOR IN WAUKESHA, WI, USA!

Job Description
Candidate must be a current Wisconsin resident. No relocation allowed. This position is ONSITE for the first 4-6 weeks. Afterward, candidates may be able to work a Hybrid schedule.

Required Skills and Experience:
• Experience providing remote support for Windows 11 operating systems, desktops, laptops, printers, scanners, iPhones/iPads, etc
• Experience providing support for Microsoft Office 365 and TEAMS
• Experience working with ITSM Tools such as Cherwell or Service Now for incident management and inventory
• Personal computer operating systems including Microsoft Windows 11
• Mobile operating systems including iOS
• Personal computer software applications including Microsoft Office (Access, Excel, Outlook, Word, and PowerPoint), Adobe Acrobat, etc
• Significant ability to articulate and communicate technical concepts both orally and in writing to various stakeholders, including those from a non-technical background
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner
• Ability to prioritize tasks based on level of importance in a fast-paced environment
• Skill and ability to provide a positive and efficient customer service experience
• Strong organizational skills
• Ability to perform work independently as well as a contributing member of a team
• Strong understanding of problem-solving methods and practices
• Experience developing appropriate documentation for customers and service desk staff
• Understanding of ITIL Service Desk Incident Management methods and practices
• Experience identifying trends for Major Incident identification
• Understanding of Knowledge Management principles and their benefits within a Service Desk team
• Demonstrated commitment to valuing diversity and contributing to an inclusive workplace
• Proven ability to collaborate with a wide range of individuals with varying backgrounds to work together for a common purpose to achieve business goals

Preferred Skills and Experiences:
• Mentoring and/or training counterparts/team members
• Experience consulting/collaborating with business partners and stakeholders to improve technical support services, address procurement needs, and/or create and/or update business processes/standards

Responsibilities:
• Respond in a timely manner to requests for technical assistance in person, via phone, or electronically
• Diagnose and resolve technical hardware and software issues
• Provide installation, configuration, on-site support, and routine maintenance for peripheral devices (printers, scanners, etc.)
• Provide training and education to customers
• Research solutions using available information found in the knowledgebase, teammates, and online resources.
• Accurately update and document incidents and service requests using the Cherwell incident management system
• Configure, install, and upgrade computer hardware and software
• This includes testing and piloting for multiple divisions and documenting the results
• Work with Clieny to support the use of Enterprise Software Distribution (ESD) technology for deployment of software, business applications, and anti-virus definitions to all workstations
• Perform equipment moves and surplus outdated and no longer used equipment
• Identify and effectively prioritize situations requiring urgent attention
• Track and escalate problems and requests and document resolutions
• Regularly communicate updates to all end users, vendors and other members of the department regarding hardware and software needs requests within the client
• Configure, install, and upgrade computer hardware and software
• Provide installation, configuration, on-site support, and routine maintenance for peripheral devices (printers, scanners, etc...)
• Perform equipment moves and surplus outdated and no longer used equipment
• Assist with the development and maintenance of user communication templates and procedures
• Assist with the overall development and maintenance of the knowledgebase system
• Provide consultation to Divisions and with other IS staff, develop standards, specifications and justifications for new business needs related to IT hardware or software
• Maintain technical expertise with system information, changes, and updates
• Coordinate with team and project leads to ensure the uniform implementation of ideas and programs being promoted by the various business areas and providing resource needs for client IT projects
• Coordinate resource needs identification for IT asset management with IS Supervisors
• When requested by Divisions, provide clarification, for cost analysis, or other financial or non-financial, technical and non-technical information, on IT reports received from other areas of client based on customer's needs
• Ensure IT Asset Management systems are updated with accurate recordkeeping and inventory data and inform client management if problems with recordkeeping tasks arise
• Perform a physical asset management inventory as needed
• Work with Divisions and business partners on hardware and software procurement

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).