Support Operations Associate

Our client, a consulting and professional services technology marketplace, is seeking a Temporary Support Operations Associate to join their team on a full-time, onsite basis in Boston. This is a 3-5 month contract position covering a maternity leave, with standard hours of 9:00 AM-5:00 PM and a pay rate of $25/hour. The company operates in a fast-paced, startup-style environment focused on connecting experienced consultants with organizations seeking flexible, high-impact expertise. Qualified and interested candidates are encouraged to apply today for immediate consideration. Job Responsibilities: Resolve client and expert inquiries accurately and efficiently via email and phone Triage incoming support requests and flag trends or issues to internal teams Support user onboarding at key lifecycle stages with thoughtful, personalized communication Build strong product knowledge to proactively anticipate user needs Identify, reproduce, and document technical bugs for Product and Engineering teams Review and assess new expert profiles for marketplace readiness Coach experts on how to effectively position their experience on the platform Collaborate internally to support matching experts with marketplace opportunities Candidate Qualifications: 0-2 years of experience in customer support, operations, or a related internship Strong customer service mindset with excellent written and verbal communication skills Comfortable working in a fast-paced, evolving startup environment Detail-oriented with strong problem-solving and technical aptitude Able to manage multiple priorities and shift between tasks throughout the day Collaborative and relationship-focused across cross-functional teams Motivated, proactive, and adaptable with a strong work ethic Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)