Compliance Operations Manager

Description Who We Are: Moneycorp powers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award-winning service. In 2024, we supported $1tn+ of payment volume, reaching 190 countries in 130 currencies. Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and our proprietary technology. Moneycorp is a place where energy, commitment, and collaboration are core to our values of shared success. We’re restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a global business. In North America, our offices are in Stamford, Orlando, Providence, and Toronto. We are licensed to operate in each US State, and in Canada at the Federal level we are registered with FINTRAC and at the Provincial level in Quebec. Role Purpos e: The Compliance Manager is responsible for leading and overseeing all First Line Compliance Operations activities across Moneycorp's North American business. This role combines hands-on operational delivery with people leadership, ensuring the effective execution of customer onboarding, KYC lifecycle management, customer due diligence (CDD), enhanced due diligence (EDD), sanctions screening, and periodic review activities. We are looking for someone with a financial institution background and relevant compliance experience. In this role, you will maintain a strong operational risk and control environment, ensuring compliance with regulatory requirements and banking partner obligations while supporting business growth and delivering an excellent client experience. Acting as a key liaison across Compliance, Operations, Sales, Risk, Legal, Banking Partners, and Executive Management, the Compliance Operations Manager will drive operational excellence, continuous improvement, and team performance. Role Responsibilities: Lead, coach, develop, and manage the Compliance Operations team, fostering a culture of accountability, collaboration, and compliance excellence. Remain actively involved in day-to-day compliance operations while balancing leadership responsibilities. Oversee end-to-end onboarding activities for corporate and private clients, ensuring high-quality KYC analysis and customer due diligence. Manage customer lifecycle reviews, KYC refreshes, and periodic review programs in line with customer risk ratings and regulatory requirements. Ensure adherence to AML, sanctions, and compliance policies, procedures, and control frameworks across all operational activities. Act as an escalation point for complex, high-risk, or sensitive customer cases. Monitor onboarding pipelines, review backlogs, service levels, productivity metrics, and operational performance indicators. Conduct quality assurance reviews and support the maintenance of a robust first-line control environment. Prepare management information, operational dashboards, and risk reporting for senior leadership. Drive process improvement initiatives to enhance efficiency, strengthen controls, and improve client experience. Support regulatory examinations, internal audits, and responses to banking partner requirements. Partner closely with stakeholders across Compliance, Operations, Risk, Legal, Sales, and Executive Management to ensure effective governance and operational delivery. Perform additional duties and projects as required to support the growth and success of the business. What We’re Looki ng For: Essential Knowledge, Skills & Experience: 5+ years' experience within financial services. 4+ years' experience in Compliance Operations, AML/KYC, Financial Crime Compliance, Operational Risk, or a related field. 2+ years' experience managing or leading teams. Strong working knowledge of AML/KYC regulations, BSA/AML frameworks, sanctions requirements, customer due diligence, and compliance controls. Experience managing customer onboarding, KYC reviews, periodic reviews, and customer lifecycle management processes. Proven ability to manage operational workloads while maintaining a high standard of quality and compliance. Experience monitoring KPIs, SLAs, productivity metrics, and operational reporting. Strong organizational skills with the ability to prioritize effectively across multiple responsibilities. Excellent verbal and written communication skills. Ability to manage competing priorities and adapt to changing business needs in a dynamic environment. Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint. Experience using KYC, screening, and compliance monitoring platforms. Desirable Knowledge, Skills & Experience: Experience within payments, foreign exchange, fintech, banking, or regulated financial institutions. Knowledge of operational risk management frameworks and governance processes. Experience driving process improvement, workflow optimization, or technology-enabled transformation initiatives. Exposure to regulatory examinations, audits, and banking partner oversight activities. Experience creating operational dashboards and management reporting for senior stakeholders. Education / Qualifications: Bachelor's degree or equivalent professional experience required. Languages: Fluent English, both written and verbal. What We Can Offer You: This role offers a salary range between $85.000 to $90,000 per annum and a comprehensive benefits package Medical, Dental, Vision 401k: 4% matched Location and Contract Type: Location: Providence, RI or Stamford, CT Overtime Eligible: No - Salaried Exempt Hours: 40 hours per week, Monday to Friday between 8.30am - 5.00pm Flexibility will be required in line with business needs This is a hybrid role requiring 3 days per week in the office Fostering a culture of belonging and inclusivity We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organization through Employee Engagement initiatives and value champion networks. Like many of our peers, we recognize that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce. Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success. For discover more about Moneycorp and how we’re leading the way in global payments and currency risk management, please visit our News Hub and various social media platforms Facebook, Twitter UK, Twitter Americas, Instagram, LinkedIn. #J-18808-Ljbffr