Service Dispatcher

Gatlin Heat And Air, LLC

Job Description
Job Description
Handle customer service calls, schedule appointments, dispatch technicians for repairs or services.
Receiving and Recording Calls:
Answering emergency and non-emergency calls, documenting call details, and prioritizing calls based on urgency.
Dispatching Personnel and Resources:
Assigning personnel, vehicles, or equipment to specific locations based on requests or needs.
On-Call Service Requirement:
This position requires participation in the on-call rotation approximately one week per month . During the assigned on-call week, the employee must be available to carry the office phone during evenings and weekends and respond to incoming customer calls as needed.
Monitoring and Coordinating Operations:
Tracking the status of technicians, managing schedules, and coordinating calls to ensure efficient operations.
Problem Solving and Escalation:
Addressing problems, resolving issues, and escalating situations to appropriate personnel when necessary.
\nCompany Description
Our team of experts provide HVAC and Plumbing repair, installation, and maintenance for home owners and commercial properties.

Company Description

Our team of experts provide HVAC and Plumbing repair, installation, and maintenance for home owners and commercial properties.

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Vacancy posted 7 days ago

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