Customer Service Clerk

Customer Service Clerk

The Belfast Community Co-op is looking to add a Customer Service Clerk to our team. The ideal candidate would be self-motivated, solution-oriented, and enjoy variety in their work week. Belfast Community Co-op's mission is to bring locally sourced, reasonably priced, organic and natural products to all while fostering an environment where everyone is truly welcome.

Starting at $17.00, this is a Full Time position (30+ hours weekly).

Customer Service Clerks create a superior customer service experience at the Belfast Community Co-op. The primary responsibility of a CS Clerk is as a cashier, providing shoppers with an efficient, accurate, and welcoming check out experience at the end of their visit. Customer Service Clerk's duties include cashiering, carry out, stocking, facing, receiving, cleaning and sanitizing, shoveling snow, packaging bulk products, and basic kitchen assistance. Their shift will be a variety of these tasks, with the primary focus being at the Front End on register. The Customer Service Clerk is expected to reach proficiency in advanced processes as trained, and perform other tasks as directed.

Essential Functions

• Maintains and demonstrates understanding of Co-op ownership, and ensures accuracy of all owner-related functions, such as sign-up, and proper association of accounts in the Point of Sale.
• Provides shoppers with a pleasant, efficient, friendly shopping experience by checking out products accurately and efficiently, and ensuring that customer carryout needs are met. Handles customer complaints and concerns respectfully, and takes action as indicated.
• Requests assistance promptly and effectively, as needed, utilizing the phone system as indicated. Promptly and professionally pages/requests register back-up and other types of assistance, following established store guidelines when making pages.
• Provides consistently excellent service to internal and external customers.
• Maintains a clean and safe work environment.
• Performs other duties as assigned.
• Controls loss by following appropriate cash controls and established cash handling procedures
• Ensures receipt of payment for all products through proper processing of cash and non-cash tenders, such as checks, credit/debit/EBT cards, A/R and employee charges.
• Follows all State, Federal, and store-specific laws, policies, and procedures regarding the sale of alcoholic beverages. Ensures that established age verification procedures are followed, and that management is alerted when sales are refused due to visible intoxication or other potentially unsafe circumstances.
• Observes established security practices, including opening, closing, and cash handling procedures. Operates POS under own login.
• Accurately processes coupons, discounts, manually entered PLUs, prompts, and tares. Demonstrates understanding of policies and procedures.
• Promptly communicates error messages, scan discrepancies, equipment problems, and other issues that require attention.
• Ensures that product is faced, rotated and stocked according to department procedures.
• Unloads and receives deliveries.
• Stocks and attractively displays a well-balanced product mix, according to established department standards.
• Ensures proper placement of signage and shelf tags. Replaces and requests signage or tags as needed and/or directed.
• Follows established department guidelines and management direction to ensure that products are prepped and displayed appropriately, to meet customer demand and minimize shrink.
• Performs custodial tasks, as directed.
• Ensures overall store cleanliness and safety.
• Assists in snow removal.
• Assists with kitchen tasks as directed, including vegetable, grain, meat, seafood, and cheese prep, product packaging, and coffee station maintenance.
• Ensures the cafe seating area and counter are stocked and welcoming to customers.

General Expectations for All Workers

• Provides exceptional customer service to internal & external customers, both in person & via phone:
• Responds promptly and honestly to customer inquiries
• Greets customers with a smile and friendly demeanor
• Communicates respectfully
• Wears any required uniform (nametag, apron, chef coat, etc.) so as to be easily identifiable to customers and able to work safely (hair covering, closed toed shoes, etc.)
• Asks for help from co-workers and provides help to customers and co-workers as needed.
• Works efficiently and safely
• Takes initiative and works as a part of a team
• Approaches work with a positive attitude
• Collaborates with others to find solutions and accepts solutions once determined
• Continues to learn and develop knowledge as it relates to the position, co-op, and industry
• Demonstrates regular and dependable attendance
• Follows department procedures and SOPs

Belfast Community Co-op Worker Benefits include:

• Sponsored Co-op Ownership/ Equity Share
• Generous Store Discount
• In-Store Charge Account
• Paid Sick Time
• Paid/Earned Vacation Time
• Retirement Account with Employer Matching
• Regular Free-to-Staff Food and Wellness Items
• CSA/Farmers Market Reimbursement
• Education Credits (PTO for exploring interests related to work)
• Professional Development & Continual Training Opportunities

Full Time Workers (30 hours or more) are also eligible for insurance benefits including:

• Co-op Subsidized Health Insurance Plans
• HSA plans with Matching
• Dental insurance
• Vision Insurance
• Fully Paid Life Insurance
• Voluntary Life Insurance
• Short Term Disability

Requirements

Qualifications (knowledge, skills, and abilities)

Preferred:

• Knowledge of the Cooperative Principles and Cooperative Business module.
• Experience working with ECRS Catapult.
• Experience with POS and spreadsheet programs sufficient to communicate and prepare reports with accuracy, and in a timely manner.
• Familiarity with natural foods; basic understanding of retail concepts and of retail industry.
• Experience working with computers, such as email and word processing.
• Ability to adjust approach to individual staff and customers with diverse backgrounds, and to work with them in a fair, supportive, and cooperative manner.

Minimum:

• Basic math skills (addition, subtraction, division, multiplication).
• Excellent command of spoken and written English.
• Ability to analyze and anticipate situations, define problems and objectives, recognize alternatives, and formulate solutions, including implementing new systems and protocols.
• Demonstrate flexibility and excellent organizational skills with ability to prioritize work, function independently, and remain calm and focused under stress.
• Time management skills sufficient to independently establish priorities and complete critical tasks in a timely manner, with appropriate attention to detail.
• Ability to ensure compliance with applicable laws and Co-op guidelines, policies, mission, goals and practices.
• Commitment to identifying customer needs, and maintaining and supporting the Co-op's customer service vision.
• Ability to exercise good judgement and discretion in handling confidential materials and matters.
• Demonstrated ability to follow through on commitments.

Physical Demands and Work Environment (in a usual workday)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands to handle, feel, and for fine manipulation. The employee is frequently required to reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position