Office Assistant

TruBlue Home Ally – Knoxville, TNRemote Position with Potential for In-Office Work in the FutureWhat We ProvideRegular, consistent work hoursFlexible schedulingRemote work with the possibility of transitioning to an office setting in the futureAdditional BenefitsPaid vacation*TruBlue t-shirts, polos, and other company gearStrong support from ownership and management*Benefits available after 6-month anniversary.About TruBlue Home AllyTruBlue Home Ally is a home service company dedicated to helping homeowners maintain safe, comfortable, and well-maintained homes. We provide professional handyman services, home maintenance, home assessments, and aging-in-place solutions.Our mission is simple: help busy adults and seniors protect their homes, maintain their independence, and have a trusted Home Ally they can call when something needs to be done.As we launch and grow our Knoxville-area operations, we are looking for an experienced Office Manager/Administrator who can help keep our customers, technicians, schedules, and day-to-day operations organized.ResponsibilitiesThe Office Manager/Administrator will be responsible for:Communicating with customers by phone, text, and emailScheduling appointments for estimates and potential customersScheduling approved jobs based on technician and staffing availabilityCoordinating communication between customers, technicians, and managementTracking employee hours by jobTracking materials and purchases associated with each projectAssisting management with invoicing once projects are completedAssisting estimators with locating materials and researching pricingMaintaining inventory of marketing materials, literature, and company suppliesAssisting with social media accounts and email communication with customers and prospectsHelping organize and improve office processes as the company growsHandling last-minute schedule changes, cancellations, call-outs, and other day-to-day operational needsWhat We ValueFAMILY – We believe people come first. We want our customers and team members to feel like they are part of the TruBlue family.INTEGRITY – We treat people with respect, communicate openly, and do what we say we are going to do.TRUST – Trust is earned through reliability, honesty, and follow-through.QUALITY – We take pride in our work and strive to provide an excellent experience from the first phone call through the completion of the job.What We're Looking ForThe ideal candidate will have:Previous office management, administrative, scheduling, or customer service experienceExcellent computer skills, including Microsoft Excel and WordExperience using CRM or scheduling platformsStrong knowledge of social media platforms, including Facebook and NextdoorExcellent written and verbal communication skillsStrong organizational and time-management skillsThe ability to efficiently schedule and coordinate a growing team of techniciansThe ability to stay organized when dealing with interruptions, cancellations, call-outs, and changing prioritiesA strong work ethic and willingness to take ownership of responsibilitiesExcellent customer service skillsThe ability to communicate professionally with customers of different ages and backgroundsThe ability to work effectively with a diverse teamA basic understanding of business efficiency, expenses, and profitabilityThe ability to work independently in a remote environmentQualified candidates must have a valid driver's license and reliable transportation. This position will initially be primarily remote, with the possibility of working from a Knoxville-area office in the future as the company grows.We are actively interviewing for this position. If you're organized, dependable, great with customers, and excited about helping build a growing East Tennessee company, we'd love to hear from you.