Supv Patient Access / PAS Midstate

Patient Access Supervisor

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Position Summary:

The Patient Access Supervisor, under the direction of the Patient Access Manager, oversees the daily operations of the department to ensure prompt, accurate patient registration. This includes direct oversight of all front-end processes, and essential data capture collection responsibilities including proper patient identification, insurance verification, meaningful use data, and patient liability. Facilitates the daily operations of the department by scheduling and assigning work, identify and offer solutions for process improvement. Collects and trends data for training and development opportunities recommending and implementing changes as required. Responsible for staff regulatory, compliance education, enforcement of hospital and federal related policies. Serves as a role model by displaying the HHC H3W leadership behaviors. Provides departmental coverage as necessary.

Position Responsibilities:

Key areas of responsibility:

• Ensures adequate staffing is maintained
• Processes all time off requests within departmental guidelines.
• Communicates with staff on constant and timely basis regarding the status of time off requests.
• Prepares work schedule to provide continuous and adequate coverage.
• Responsible for Kronos/timekeeping
• Consistently and fairly implements Human Resource policies.
• Conducts and completes six month and yearly employee performance appraisals.
• Follows Human Resource policies to implement positive disciplinary procedures when necessary.
• Manages human resources to ensure quality services and promote positive employee relations.
• Collaborates with Patient Access Management on the recruitment and selection of qualified employment candidates, following all policies, guidelines and applicable laws.
• Timely termination of employees through HR Express and to set up exit interview with employee and HR partner
• Responsible for shift to shift operations in all Patient Access areas
• Maintains workflow, sets priorities and provides direction to Patient Access staff.
• Reassigns staff as needed to respond to registration volume demands and minimize patient delays.
• Manages call outs and finds adequate coverage for shift.
• Monitors the effectiveness of Patient Access registration policy and procedures.
• Holds staff accountable for adhering to standard registration work processes
• Required to participate in on-call coverage.
• Follows cash reconciliation processes for all patient payments
• Monitors Registration Quality and Compliance
• Conducts weekly/monthly quality audit for registration accuracy for staff
• Daily/weekly monitoring and reporting of department specific metric and organizational key performance indicators.
• Provides coaching and mentoring as needed to improve staff performance.
• Monitors Daily EPIC WQs, provides feedback and coaching to staff
• Corrects CHIME error reports twice a month by the submission deadlines.
• Conducts daily LEAN Huddles and maintains huddle board