Service Scheduling Coordinator

Job Description

Job Description

Position: Service Scheduling Coordinator

Position is full-time.

This is not a remote position.

Job Address:  2755 W. Tennessee Street, Tallahassee, FL  32304

We are looking for a Service Appointment Coordinator to join our growing team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

Responsibilities

• Answer customer calls and establish follows-up with service appointments
• Respond quickly to phone inquiries using email, scripts and templates
• Provide customers with initial scheduling information and drive successful shop flow
• Follow up with clients who have completed their service, ensuring excellent client satisfaction rating
• Follow up with clients that have incoming parts orders and no-show service appointments
• Participate in team and process development sessions – maintaining positive relationships with teammates, service teams and dealership management

• Utilize POS tracking system daily.

Requirements

• Drug Testing & Background Check Required.
• Valid Driver's License is required.
• High School Diploma or equivalent.

• Ability to persuasively communicate with customers to set appointments.

• Detail-oriented with strong organizational skills.

• Capable of working at a high pace in a fast-paced environment.

• Excellent computer skills.

• Outstanding written and verbal communication skills.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any