Modern Workplace Engineer

Location: New York Cadwalader, Wickersham & Taft LLP, a global law firm established in 1792, serves a diverse client base, including many of the world's leading financial institutions and corporations in more than 50 countries. We have earned a reputation for crafting innovative business and financial solutions and developing precedent-setting legal strategies to achieve our clients' goals.The Modern Workplace Engineer is responsible for the deployment, configuration, and monitoring of all installed applications on Firm-managed physical desktops, laptops, and virtual platforms leveraging best-practice release processes.Duties:Responsible for the creation, update, and management of both physical and virtual desktop/laptop imagesResponsible for the deployment and configuration of all non-web applications to Firm-managed physical desktops and laptops, virtual desktops and XenApp serversResponsible for escalations to third-level support including shared support of an on-call rotation scheduleResponsible for determining success of deployments and reporting on installationsResponsible for deployment-related problem identification and remediationResponsible for the management of O/S and application patch deploymentsResponsible for maintaining and improving documentation around desktop managementResponsible for the support of desktop management and monitoring tools in order to: Identify and troubleshoot systemic issuesCapture trending health informationGather analytics around end-user applicationsResponsible for knowledge transfer to the User Support teams to assist them in managing the physical desktop, laptop, and virtual environmentsSkills/Qualifications:(Employee must possess the following qualifications, and excel in the following skill sets)Management tools such as Microsoft InTune, Microsoft Endpoint Configuration Manager (MECM) and Ivanti Environment ManagerApplication Management in virtual environments including Azure Virtual Desktop, Citrix Virtual Apps and DesktopsApplication packaging tools such as AdminStudio or Advanced InstallerGroup Policy, Active Directory, Entra and conditional access policiesScripting languages like PowerShell and VBSDesktop and application monitoring toolsExperience with Legal applications and Lenovo hardwareExperience with the following a plus: Beyond Trust Privilege Management, Nerdio Manager for Enterprise, Ivanti Environment ManagerPrevious experience in a law firm or professional services environment is desirableAttributes expected of all candidates include:Responsibility, honesty, reliability, initiative, attention to detail, determination, a desire to learn, ownership of and pride in one's workCommunity engagement in peer groups and a drive to stay current with the latest trends and technologyInterpersonal skills necessary to interact and work productively as part of the Information Systems team, delivering high-quality services to the Firm and our clientsAbility to meet deadlines and effectively complete operational and project-based assignmentsAbility to communicate effectively, in person and in writing, with Firm personnel at all levels and outside parties, as necessaryAbility to work independentlyEducation Requirements: Bachelor's degree, preferably with strong academic record. Professional certifications a plusExperience Requirements: Minimum 3 years of experience in Desktop Engineering roleAttendance Requirements:On site during normal working hours and available as necessary before or after normal working hours to work at the Firm, over the telephone, or at off-site meetings, in order to meet the demands of the job and the needs of the FirmExpected to carry a work phone and respond when necessaryThe anticipated annual base salary range for this position is $140,000-$160,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location from which the applicant will be performing the job.EEOC: Cadwalader is an equal opportunity employer. We offer opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin, marital status, veteran status, disability, sexual orientation, gender identity and expression, or status in any group protected by federal, state or local law.Apply