Business Analyst - Contact Center & IVR (Banking & Agile)

Job Description

Job Description

• Minimum 7 years in a large complex banking organization or major consulting organization focused on a Business Analysis type role with Contact Center subject matter expert with IVR knowledge.
• 7 years of experience in Agile Way of Working.
• Understand the enterprise architecture and the different systems/components involved such as Services, ODM, Databases, s, BPM.
• Familiarity with Agile Processes, Ceremonies, and Structure as the role involves support one or more Data Ingestion squads.
• Data driven, ability to write moderate to complex queries to perform adequate analysis on data for requirements gathering.
• Working with Business and Development teams to determine required technical solutions.
• Documenting business and functional requirements, including data flow, business rules, and use cases.
• Document the end-to-end architecture of the solution.
• Understanding and being able to translate data logic and data transformations.
• Assisting the QA and UAT teams during testing phases of the project / sprint and supporting Development teams in resolving any bugs that arise.
• Assisting with Scrum ceremonies and driving ongoing Sprint Planning and Backlog Refinement sessions.
• Coordinating meetings with various business unit subject matter experts to solicit and cross-reference business and functional requirements.
• Resolving any Production issues or data quality inquiries with Business and Development teams through investigation into the root causes
• Familiarity with using JIRA or equivalent software to document and track user stories.
• Excellent interpersonal skills and ability to thrive in a collaborative environment.
• Goal-orientated, self-motivated and adapts to changing situations and requirements.
• Strong organizational and analytical skills.
• Bachelor's degree or higher degree in technical field or equivalent.