Field Services | Installer

Job Description

Job Description

Business Interiors, a MillerKnoll Certified Dealer, is seeking to fill an Installer position (On-site in Birmingham, AL) for our rapidly growing company. The Furniture Installer is a skilled professional who brings a vision to reality by delivering high-quality furniture installations at client locations. With a keen eye for detail, exceptional problem-solving skills, and a commitment to teamwork, this role ensures every installation meets the company’s standards and exceeds customer expectations.

ESSENTIALS FUNCTIONS:

• Preparation for Installation or Delivery:  Check that order is complete, load truck, and unload product on site. Prepare installation sites, ensure proper placement and removal of any existing furniture or obstacles if required. 
• Installation and Assembly:  Perform the installation and assembly of a wide range of furniture products, including but not limited to desks, chairs, cabinets, workstations, conference tables, marker boards, and shelving units, ensuring they are set up correctly and securely.
• Quality Assurance:  Inspect all installed furniture for proper functionality and safety. Make any necessary adjustments or repairs to ensure quality and durability.
• Safety and Compliance:  Adhere to safety standards such as OSHA requirements and company policies to ensure a safe working environment for all. Handle all tools and equipment responsibly.
• Final Inspection of Job Site:  All furniture is to be cleaned with labels removed. All trash should be removed and properly disposed of. Site should be free of debris and vacuumed.  

KEY RESPONSIBILITIES:

• Adhere to company safety procedures.
• Handle heavy furniture items with care, following safety protocols to prevent injuries and damage to products.
• Load products onto truck using proper equipment.
• Check off product to confirm order is complete.
• Ensure all necessary equipment and tools for unloading and installing the product are properly secured on the truck before departure.
• Secure product in truck so no damage occurs during transportation.
• Confirm proper documentation and PPE needed to enter job site. 
• Review install drawings and office paperwork prior to arriving at job site. Ensure all drawings and office paperwork are taken to job site for reference.  
• Safely deliver products to the job site while ensuring compliance with all traffic laws.
• Upon job site arrival, verify correct location for delivery. For installations with multiple locations, verify each floor, room, and/or location.
• Unload products from truck and verify no damage from transit.
• Deliver products to designated area and place products in correct locations based on starting point.
• Determine the correct order of installation.
• Refer to instructions when installing products, if needed.
• Verify power needs and location of power. 
• If installing a wall mounted product, determine what the wall type is and the correct fasteners to use.
• Mark walls properly based on installation drawings.
• Determine the proper placement for wall mounts so they are securely attached to the wall.
• Build, mount, and install products accurately.
• Verify all hanging bars, coat racks, etc. are installed in cabinets.
• Verify products are level and aligned.
• Verify all lights work properly and cords or wiring is hidden.
• Verify electrical works properly and all cords are hidden.
• Confirm each product is in proper working condition, including locks.
• Wipe product down and remove any visible tags or stickers.
• Remove all debris and vacuum area.
• Take multiple pictures of all products delivered and send them to appropriate team members.
• Provide product demonstrations to clients as needed to highlight features and functionality.
• Facilitate client inspections of products to ensure satisfaction and address any concerns.
• Obtain client sign off and submit to proper team member. 
• Safely return the truck to the warehouse, following all traffic laws.
• Clean debris out of the truck.
• Turn paperwork into Field Services Support.
• Upload photos, problems, and time into Moss.
• Debrief with Field Services Project Manager on progress and issues.
• Troubleshoot installation challenges as they arise. 
• Report to management or scheduling once returned to the warehouse for additional job duties.
• Report any maintenance or safety issues to management promptly.
• Attend required monthly safety or team meetings.
• Be prepared to work overtime on certain projects, with or without prior notice.
• Follow standards set for the Installation Department and adhere to the company’s Core Values.
• Other duties as assigned.

COMPETENCIES:

Experience:  Previous experience in furniture installation or a related field is preferred. Experience with various types of furniture and installation techniques is a plus.

Skills:  Strong mechanical aptitude with the ability to read and interpret assembly instructions and blueprints.

Computer skills: General computer knowledge. 

Communication:  Excellent verbal and written communication skills. The ability to communicate professionally.

Driver’s License: Valid driver’s license with a driving record that qualifies employee to drive company vehicles. 

Problem-Solving: Effective problem-solving skills.

Attention to Detail: High level of attention to detail, with a focus on delivering quality outcomes and meeting client expectations.

Flexibility: Ability to multi-task and adjust priorities to meet changing deadlines and goals.

Team Player: Ability to collaborate with internal teams and contribute to a positive work environment.

Time Management: Strong organizational skills with the ability to manage multiple tasks and prioritize responsibilities effectively.

Safety: Ability to learn and perform safety requirements.

EDUCATION:

High school diploma or equivalent.  

BENEFITS:

Medical with company contributions, Dental, Vision, PTO, Holidays, 401k with company matching.

Business Interiors is an equal opportunity employer.