Hospice Office Manager

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Hospice Office Manager

Next Care Hospice is seeking an experienced Hospice Office Manager to support the daily administrative operations of our hospice team.

The ideal candidate is organized, dependable, detail-oriented, and already familiar with the hospice environment. Previous hospice experience is required. We are looking for someone who can step into the role with an understanding of hospice workflows, documentation, compliance requirements, EMR systems, and vendor coordination.

Responsibilities

Oversee and support the day-to-day administrative operations of the hospice office.

Maintain organized records, files, logs, and administrative tracking systems.

Monitor outstanding administrative items and ensure appropriate follow-up through completion.

Assist with communication and coordination between clinical, billing, intake, and administrative team members.

Support CHAP compliance and survey readiness, including organization and maintenance of required administrative documentation.

Assist with gathering and maintaining documentation for audits, surveys, compliance reviews, and plans of correction.

Receive, track, and upload Physical Therapy and Wound Care notes into the appropriate patient record in the EMR.

Follow up with contracted PT and Wound Care providers regarding missing or outstanding documentation.

Manage Accounts Payable (AP) administrative functions, including receiving, organizing, and tracking invoices and vendor statements.

Identify invoice discrepancies and follow up with vendors or appropriate team members as needed.

Maintain organized AP records and supporting documentation.

Assist leadership with administrative projects and operational needs as assigned.

Maintain confidentiality of patient, employee, financial, and organizational information in accordance with HIPAA and company policies.

Qualifications

Minimum 2 years of hospice experience required.

Previous hospice office management, administrative, billing, compliance, or operations experience preferred.

Working knowledge of hospice operations, terminology, and documentation requirements.

Experience with hospice EMR systems required; HospiceMD experience is a plus.

Familiarity with CHAP accreditation and survey readiness preferred.

Experience working with hospice vendors and contracted providers preferred.

Strong organizational skills and attention to detail.

Ability to manage multiple priorities and follow tasks through completion.

Strong written and verbal communication skills.

Proficient with Microsoft Office and/or Google Workspace.

Ability to work independently while effectively collaborating with clinical and administrative team members.

What We’re Looking For

We are looking for someone who demonstrates ownership, accountability, follow-through, organization, professionalism, and strong communication. This position is best suited for an individual who already understands the hospice environment and can effectively manage administrative responsibilities with minimal training on basic hospice operations.

Hospice experience is required for consideration.