Project Specialist

Job Description

Job Description

Job Title: Project Specialist

Job Description:

Trystar is a leader in power inverters, distribution equipment, and related services at the heart of supporting our electrical infrastructure. Our team members focus on producing the highest quality products in the industry and providing industry-leading service. Safety and integrity are our guiding principles, and we work together to achieve excellence for our customers every day. 

We are seeking a Project Specialist to support customer projects from initial request through successful completion. Reporting to the Customer Experience Projects Manager, you will have the opportunity to support all products that Trystar offers and grow your knowledge as our product range expands. The Project Specialist will partner with the Sales team and work cross functionally with Planning, Procurement and Engineering advocating for the customer. This is a fantastic opportunity for a talented and motivated individual who is eager to support our customers and take the next step in their career. This hybrid role is based at the Trystar corporate headquarters in Burnsville, MN. We are looking for people who believe in our guiding principles and values of:

• Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
• Integrity – We’re honest, transparent, and committed to doing what’s right.
• Customer focus – We have relentless focus on our customers and their success.
• Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
• Play for each other – We’re a team. We show up for each other and we know that through teamwork we achieve greatness.
• Champion change – We know adaptation and improvement are requirements to survive and to thrive.
• Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.

In this role you will get to:

• Gain in-depth knowledge of Trystar’s offerings and applications
• Work on custom solution projects, solving complex customer applications
• Manage large customer projects from initial request to successful completion
• Engage with cross functional partners to ensure successful completion of customer projects 
• Establish and grow customer relationships through direct interaction and support of the Sales team
• Maintain up to date customer information and interactions in ERP and CRM
• Resolve all issues to client satisfaction or escalate to other departments for resolution as needed
• Provide effective responses to all client inquiries within same business day or notify them if not possible

Job Requirements:

Basic Qualifications

• Bachelor’s Degree or Technical College Degree preferred
• Project coordination, support or management experience
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
• Experience in Sales or Customer Experience type role
• Strong written and spoken vocabulary and ability to communicate with customers
• Ability to use digital tools to capture and respond to customer requests
• Proficient in Microsoft Office 365 – Including Power Point and Excel

Additional Qualifications

• Continuous improvement mindset
• High comfort level establishing and growing relationships with customers and internal partners
• Experience UPS, Rectifier or Inverter manufacturing
• High comfort level establishing and growing relationships with customers, partners and internally
• Continuous improvement mindset
• Willingness and ability to travel up to 10%