Client Services Specilaist

EOE, including disability/vets Duties & Responsibilities Managing the follow up maintenance transactions lifecycle from origination until the customer unit is ready to be returned to service. Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer, technician and vendor contact. Providing excellent customer service for all internal and external customer calls Be professional and establish positive customer rapport Obtain customers’ approval for all repairs and services to be performed Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience Continuously develop and improve company capabilities in Dispatching and Service Scheduling Additional duties and special projects as assigned Requirements High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization. Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners. Excellent organizational skills and the ability to balance a variety of tasks. Common knowledge of the automotive industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful. Ability to work independently and collaboratively within a team environment. Excellent problem-solving skills Highly organized with exceptional follow-through abilities #J-18808-Ljbffr Fleet Services by Cox Automotive