Medical Office Assistant

Overview

Department: Physical Therapy

Employment Type: Per Diem (PD/PRN) 

Shifts Available: Variable 

Hours: Variable 

Location: Providence Medical Center – Kansas City, KS 

The Medical Office Assitant is responsible for delivering exceptional customer service to patients and visitors by accurately processing outpatient registrations, verifying insurance, and providing financial counseling. This Patient Account Registrar is crucial to ensuring positive patient experiences and smooth operational flow within the healthcare setting.

Responsibilities

• Efficiently complete patient registration and admission processes in compliance with organization policies.
• Gather, verify, and record patient demographic and insurance information with precision.

• Verify insurance coverage and obtain necessary authorizations

• Communicate with insurance companies to confirm patient benefits and coverage limitations.

• Discuss payment plans, co-pays, and out-of-pocket expenses with patients.

• Provide cost estimates for outpatient services and address any billing inquiries.

• Deliver friendly, professional service, attending to patients' needs promptly. Handle patient inquiries and resolve issues efficiently.

• Work closely with clinical staff to support patient care activities.

• Coordinate with billing and financial departments to resolve account discrepancies.

Qualifications

• Previous hospital experience as an admissions representative preferred
• Knowledge of medical terminology preferred
• Effective written and verbal communication skills
• Ability to multi-task, prioritize needs to meet required timelines
• Analytical and problem-solving skills
• Customer Services experience required
• High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires)

Full benefits at Prime Healthcare:

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Employment Status

Shift

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: