Product Specialist/SME - FMC CX Pro... TECHM-JOB-29127
$130kKeylent, Inc.
Product Specialist/SME - FMC CX Product and Activation
Location: Dearborn, Michigan (Day-1 Onsite) Hire Type: Fulltime only Salary: Upto USD $130K
Essential Job Functions:
- Support FMC CX Division as a dedicated digital resource.
- Act as a subject matter expert on enterprise applications, digital channels, related content, cross tier, secondary and third-party vendors.
- Monitor and sustain current Client GXP (Guest Experience Platform) channel activations ongoing QA for all of the below.
- Supporting web platform conversion from Pega to React JavaScript access, plan and support mashup and URL integrations.
- com and Dealer 3rd Party website GXP integration.
- Lincoln channel activation Q2-Q3.
- Search Engine Optimization - schedule service CTA conversion.
- Additional client dealership activation.
- Implementation of Dual client stores channels.
- Identify and resolve or escalate potential issues that may affect implementations.
- Provide a regular cadence of activation activity (reporting) on progress.
- Identify opportunities to leverage existing FordDirect solutions to grow CX Events through our Dealer network across Ford ecosystem, secondary and third-party providers.
- Support the FMC CX Brand and any/all requested, and mutually agreed upon, teams within the CX ecosystem.
- Attend any/all necessary FMC CX strategy meetings to provide guidance and insight on key digital directives.
- Facilitate communications between key FMC CX personnel and key client stakeholders.
- Deliver any/all requested and mutually agreed upon data, content, and marketing materials that support FMC CX business objectives.
- Deliver monthly status updates on open purchase orders that FMC CX maintains with the client.
Job Title: Product Specialist/SME - FMC CX Product and Activation
Minimum Qualifications and Job Requirements:
- Understanding FMC applications and tools, Cross Tier, digital channels, FD Products and data integrations are highly desired.
- OR OEM experience in digital channel marketing and data integrations are necessary.
- AND OEM experience in Owner and CX is a plus.
- Bachelor's degree desired.
Vacancy posted 2 days ago
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