Front Office Assistant

Front Office Assistant The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor. Responsibilities include scheduling patient appointments according to practice specific scheduling protocols and patient preference, obtaining accurate and complete patient demographic and insurance information, processing all requests for medical records according to Orlando Health and department specific policies and procedures, demonstrating competency in use of office equipment, technology, and answering telephone calls appropriately, interacting with patients and families in a professional manner, maintaining compliance with all Orlando Health policies and procedures, participating in Quality Assurance/Quality Indicator activities as assigned, demonstrating awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies, and practicing the efficient use of supplies. Qualifications include a high school graduate or equivalent, six (6) months experience in a clerical office, or general business, and/or customer service setting. Orlando Health