Customer Experience Representative

Ready to build something incredible with us? Let's make an impact- together. Natoli Engineering has an exciting opportunity for a Customer Service Representative to provide assistance to our International Customers. This is a fast‑paced position that offers the opportunity to learn and grow in a state‑of‑the‑art Manufacturing environment. Job Description The Customer Service Representative will typically do the following: listen and respond to customers’ needs and concerns via phone and email, provide information about products and services, take orders, review or make changes to customer accounts, handle questions or complaints, record details for customer contacts, research answers or solutions as needed, refer customers to supervisors, managers or other team members as necessary. Essential Duties And Responsibilities Develop a professional relationship with international customer accounts Communicate with customers, sales representatives, distributors and production manager with any order updates Process quotations, purchase orders and other related information for order entry, and process customer’s claims Prepare and enter technical drawings, recommend potential products and services to customers Analyze customers’ needs and collaborate with management to develop customer accounts This list is not intended to be all-inclusive. Employees may perform other related duties as assigned. Qualifications And Requirements Must be at least 18 years of age Experience in an engineering or manufacturing environment is a plus Ability to read and understand blueprints Understanding of tight precision tolerances Technical aptitude is a plus Strong computer skills and advanced working knowledge of MS Office Must be able to effectively and professionally communicate with customers, sales representatives, other team members, and distributors while maintaining a positive attitude Must be detail oriented and well organized Experience 2+ years’ experience with the above criteria Physical Requirements Must have the ability to sit at a desk using a computer for 8 or more hours per day; stand, kneel, walk and bend as required throughout the workday to accomplish various tasks Must be able to lift, pull, push or carry various types of light weight files or tools (approximately 1-10 pounds) and process accordingly. Career path Opportunities Lead, Supervisor and Manager level roles within the organization Why Join Natoli Engineering? At Natoli Engineering, we don’t just offer jobs — we offer careers that ignite potential and fuel passion. As a global leader in tooling and manufacturing solutions, we’re committed to: Excellence without compromise Teamwork without limits Innovation without boundaries When you join Natoli, you're stepping into a culture of: Growth and development Collaboration and support Recognition and opportunity Whether you're working hands‑on in the shop or leading from the front office, you'll have the tools, training, and team you need to succeed. We invest in our people because we believe that when you grow, we grow. Natoli Engineering is an Equal Opportunity Employer. Natoli Engineering does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law. Job Type: Full-time Work Location: Multiple locations #J-18808-Ljbffr Natoli Engineering Company, Inc.