Veterinary Receptionist

Veterinary Receptionist (Client Care Specialist)

As a Veterinary Receptionist (Client Care Specialist) at PEAK Veterinary Referral Center, you'll be the first point of contact for clients, patients, and referring veterinarians while supporting our specialty and urgent care teams. This role is ideal for someone who thrives in a fast-paced veterinary environment and enjoys creating exceptional client experiences.

Compensation

• $20-$22/hour based on experience, skills, and knowledge

Schedule

• Five 8-hour shifts or four 10-hour shifts
• Hours scheduled between 7:30 AM 7:00 PM
• Rotating weekends required

Benefits

• CE allowance + VetBloom access (RACE-approved CE)
• Uniform allowance
• PTO + Holiday pay at DOUBLE TIME
• Medical, dental, vision, disability, life insurance + HSA/FSA Options
• 401(k) with employer match
• Employee pet discount
• License reimbursement (CVT)
• VTNE reimbursementask us about it
• VTS support + mentorship
• Veterinary Education Scholarships Available!

Responsibilities

• Welcome clients and patients while creating a positive and compassionate first impression
• Educate clients and referring veterinarians about hospital services and specialty care offerings
• Schedule appointments across multiple specialty departments and urgent care services
• Answer incoming phone calls and emails with professionalism and empathy
• Coordinate appointment reminders, follow-up communications, and client outreach
• Accurately maintain patient records, client information, and medical documentation
• Collaborate with veterinarians, technicians, and support staff to ensure a seamless client experience
• Support daily front desk operations while managing multiple priorities efficiently

Qualifications

• Previous customer service, reception, or client-facing experience required
• Veterinary reception or animal hospital experience preferred
• Exceptional communication and interpersonal skills
• Ability to multitask and remain organized in a fast-paced environment
• Strong attention to detail and accuracy with records and scheduling
• Professional, compassionate, and client-focused approach
• Ability to adapt to changing priorities and unexpected situations
• Comfortable working collaboratively within a team-oriented environment
• Fluent English speaking and reading skills required

About PEAK Veterinary Referral Center

PEAK Veterinary Referral Center is a leading specialty and emergency veterinary hospital serving pets, families, and referring veterinarians throughout Vermont and the surrounding region. Our team is committed to delivering advanced veterinary medicine alongside an exceptional client experience. As a Veterinary Receptionist, you'll play a critical role in helping clients navigate specialty and urgent care services while providing compassionate support during some of their pets' most important medical moments. You'll join a collaborative team that values professionalism, communication, and a shared commitment to outstanding patient and client care. Surrounding Areas PEAK is located in Williston, VT and attracts talent from throughout the greater Burlington region, including:

• Burlington, VT (05401, 05405, 05408)
• South Burlington, VT
• Essex Junction, VT (05452)
• Colchester, VT (05446)
• Milton, VT (05468)
• Winooski, VT
• Shelburne, VT
• Jericho, VT
• Richmond, VT
• St. Albans, VT

Considering Relocation? Love the outdoors, vibrant local communities, and a high quality of life? Vermont offers year-round recreation, scenic beauty, and easy access to Burlington's dining, shopping, and cultural attractions. If you're looking to combine a rewarding veterinary career with an exceptional place to live, we'd love to hear from you.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

• Burlington, VT: 05401, 05405, 05408
• Essex Junction, VT: 05452
• Milton, VT: 05468
• Colchester, VT: 05446