Customer Service Representative

Job Title

Coordinates production of printed materials, prepress or printing services with customers' requirements. Responsible for liaison functions between customers and internal personnel.

Duties/Responsibilities:

• Performs other related duties as assigned.
• Demonstrates the behaviors of punctuality, regular attendance, professionalism towards supervisors and co-workers, and self-directed task completion.
• Maintains clean work area.
• Must comply with all departmental SOP's (Standard Operating Procedures), company GMP's (Good Manufacturing Practices), Employee Handbook Policies, including attendance, and all safety rules and standards.
• Works normal shift hours and overtime as required.
• Coordinates efforts as part of the team to provide assistance to all co-workers in all departments to maximize production efficiencies as needed.
• Receives calls (orders) and generates all paperwork to produce an order.
• Responds quickly to customer needs and questions.
• Provides sales service functions and encourages customer service relations.
• Expedites solutions and reviews with customers and supervisors.
• Confers with customers throughout production to keep them informed of status of job, to solicit and resolve inquiries and complaints, to obtain approval of materials such as artwork, color separations, ink samples, and proofs, and to procure information and materials needed to process order.
• Determines supplies, materials (including dies), and equipment needed for job order.
• Obtains all requirements for design/layout from sales or customer.
• Routes supplies and materials such as, artwork, or copy to work areas to put job order into production.
• Monitors progress of job order throughout production, confers with establishment personnel, works with production to ensure timely processing of job in accordance with customers' requirements and company standards.

Required Skills/Abilities:

• Must be able to work collaboratively with co-workers.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Strong organizational skills and attention to detail.
• Strong time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software, Manufacturing software and Order processing systems.

Education and Experience:

High school diploma or equivalent. At least two years related experience required.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Work Environment:

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, dust, chemicals and vibration. The noise level in the work environment is usually quiet.