Customer Care and Sales Advisor
Virtual Vocations Inc
Supporting customers with billing inquiries and service changes, the full-time Remote Customer Care and Sales Advisor will manage inbound inquiries, build trust through empathetic communication, and utilize sales skills to meet retention goals. Key Responsibilities Learn and apply Retention Sales and Customer Care concepts to assist customers effectively Respond to inbound customer inquiries, providing personalized communication and resolving issues Utilize telephone-based selling skills to build rapport, identify customer needs, and upsell services Required Qualifications High School Diploma or GED Working knowledge of Cable One products and services Ability to ask fact-finding questions to align solutions with customer needs Demonstrated patience and professionalism in customer interactions Ability to remain composed and empathetic in high-pressure situations
Vacancy posted 1 day ago
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