Therapist

Therapist

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

Job Summary

The Massage Therapist is responsible for delivering exceptional massage and spa treatments with the highest level of professionalism, personalized care, and hospitality. This role actively upholds the company's vision, mission, and values while enhancing the guest experience. You will provide expert therapeutic bodywork for guests, VIPs, and media representatives, demonstrating proficiency in various techniques, including relaxation, recovery, and energizing therapies. All treatments will adhere to hotel brand standards, ensuring superior client care, cleanliness, and personal grooming. A deep understanding of products and service protocols will allow you to customize wellness solutions tailored to individual guest needs. In addition to treatment delivery, you will drive revenue growth by promoting retail sales, upselling, and cross-selling spa services. You will also support the Head or Principal Therapist in maintaining compliance with operational procedures, codes of conduct, and service excellence standards.

Key Duties & Responsibilities

Achieve retail sales targets set by the Director

Provide aftercare recommendations that align with client concerns and prepare products for purchase at reception

Encourage repeat visits by recommending ongoing treatment programs and cross-selling spa services

Maintain in-depth knowledge of all treatments, packages, and promotions

Participate in demonstrations and events as needed

Assist the Head/Principal Therapist in providing motivation and training

Perform treatments for VIPs and journalists at the highest standard, representing the spa and hotel as an ambassador

Support the Head/Principal Therapist with scheduling, stock control, inventory, and orders

Maintain cleanliness, sterilization, and hygiene of all equipment, products, and linens, following protocols and LSOPs

Lead by example in professionalism and service standards

Motivate therapists and report on team dynamics and morale

Continuously enhance the guest experience with personalized, five-star service touches

Record all training sessions and manage attendance tracking

Stay informed about daily bookings and schedule changes, updating as needed

Perform treatments with exceptional quality, following protocols while tailoring to client needs

Regularly update personal knowledge of products and treatment brand standards

Conduct in-depth consultations with clients to identify medical history and concerns

Maintain strict confidentiality in all guest interactions

Ensure treatment rooms are fully stocked, clean, and organized

Follow proper opening and closing procedures, reporting any maintenance issues promptly

Provide a warm, professional welcome to guests and maintain outstanding service

Record guest preferences and communicate relevant details to colleagues

Report guest complaints to the Duty Manager for timely resolution

Maintain high standards of hygiene, safety, and professionalism in all treatments

Take responsibility for the upkeep of equipment, products, and cleanliness in treatment areas

Attend training on health, safety, and hygiene regulations

Ensure the safety of guests and colleagues by adhering to all safety protocols

Assist spa attendants and receptionists as needed to uphold spa cleanliness and service standards

Maintain a professional appearance and be punctual at all times

Support all spa departments, including covering reception and spa attendant duties when required

Follow training guidelines set by the Head/Principal Therapist and attend necessary courses by Kerzner International. Demonstrate eagerness to learn and adapt to an evolving environment

Be flexible with scheduling and participate in guest engagement activities during slower periods, such as complimentary teaser foot massages at pool, hand treatments, and tours

Perform additional duties as required by management

Skills, Experience & Educational Requirements

Proficient in both written and spoken English; fluency in additional languages is highly advantageous.

Successfully completed 500 hours of massage training at a state-approved institution, holding a valid state-issued license or a transferred equivalent.

Possess a minimum of three years of professional experience in the massage therapy field.

Comprehensive knowledge of human anatomy and physiology.

Expertise in utilizing a wide range of massage tools and equipment.

Proficient in a wide range of massage techniques, including relaxation, deep tissue (up to 5 hours consecutively), sports massage, hot/Himalayan stone massage, prenatal, reflexology, neuromuscular therapy, craniosacral therapy, myofascial release, Thai massage, aromatherapy, couples massage, cupping, body scrubs, and body wraps.

Proven experience in luxury, five-star resorts or spas for at least two years.

Exceptional communication and interpersonal abilities.

Detail-oriented with a strong emphasis on maintaining cleanliness and hygiene.

Positive and proactive approach with a dedication to delivering outstanding guest experiences.

Skilled in resolving guest concerns professionally and effectively.

Strong leadership capabilities, including experience in training and mentoring fellow therapists.

Must demonstrate adaptability to operational needs and flexibility with business demands as we build a strong foundation.

Proficient in using standard office equipment.

Flexible availability to work evenings, weekends, and holidays as needed.

Benefits

Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)

Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)

401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)

25 Days of Paid Time Off (Full-Time, Year-Round Only)

Subsidized Colleague Housing

Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)

Complimentary Transportation

Complimentary Meals on Shift

On-Property Discounts Across Food & Beverage, Wellness, and Retail

Travel Discounts Across Kerzner Properties Worldwide

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods

Frequent bending, twisting, stooping, reaching, and pulling

Lifting and carrying of loads weighing up to 50 pounds

Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.