Customer Service Representative

Job Description

Job Description

Customer Service Representative - $60k-$65k/annually DOE!

This position is a direct hire opportunity!

Integrity Trade Services is hiring a Customer Service Representative for our food manufacturing client to start immediately at $60k-$65k/annually DOE! Receive comprehensive benefits through our client upon hire!

Responsibilities:

The Customer Service Representative is a vital contributor to customer fulfillment, operational efficiency, and supply chain alignment within a high-volume manufacturing setting. This role oversees the entire customer order process, ensuring precise order entry, proactive communication, and timely delivery.

Acting as a primary connection between customers and internal departments — including Production, Supply Chain, Logistics, Sales, Finance, Quality, Shipping, and Warehouse Operations — this position ensures smooth coordination and a consistently high level of customer satisfaction.

The ideal candidate is highly detail-focused, forward-thinking, and solution-oriented, with strong communication, analytical, and organizational capabilities. Success in this position requires the ability to juggle multiple priorities, anticipate potential challenges, resolve issues efficiently, and perform effectively in a fast-moving, team-driven environment.

• Oversee the complete customer order lifecycle from initial receipt through final shipment confirmation, maintaining a high level of accuracy and responsiveness.
• Review and confirm order details, including pricing, freight terms, status updates, and issue resolution to ensure seamless execution.
• Take ownership of customer commitments by proactively identifying and addressing fulfillment risks before they impact delivery timelines.
• Monitor and prioritize open orders daily to ensure alignment between customer expectations and operational capabilities.
• Act as the main point of contact for customer inquiries, order updates, and issue resolution.
• Foster strong customer relationships through timely communication and consistent operational performance.
• Function as a central liaison between Sales, Production, Supply Chain, Purchasing, Logistics, Quality, Shipping, and Warehouse teams.
• Promote alignment, clear communication, and coordinated execution across departments to meet customer expectations accurately and on schedule.
• Collaborate with internal stakeholders to quickly resolve supply challenges, scheduling conflicts, inventory gaps, and shipping issues.
• Track inventory levels and customer demand patterns to support proactive planning and fulfillment strategies.
• Coordinate shipment readiness and carrier scheduling to meet delivery commitments and operational goals.
• Provide a high standard of customer service through prompt communication, responsiveness, and professional issue handling.
• Investigate and resolve order discrepancies, delays, damages, returns, and other customer concerns thoroughly and efficiently.
• Establish trust and credibility with both internal teams and external customers through accountability, dependability, and follow-through.
• Identify opportunities for process improvements that enhance efficiency, minimize errors, and elevate customer satisfaction.
• Support a culture centered on accountability, continuous improvement, and operational excellence.
• Contribute to OTIF (On-Time In-Full) performance through proactive order tracking, timely escalation, and effective cross-functional coordination.

Location: Naperville, IL

Schedule/Shift Details: First Shift

• Overtime as needed.

Qualifications:

• Minimum of 3 years of experience in order management, customer operations, supply chain, logistics, or a manufacturing environment.
• Hands-on experience with ERP systems required; familiarity with Plex and EDI is strongly preferred.
• Strong organizational abilities with the capacity to manage multiple priorities in a fast-paced setting.
• Excellent communication, problem-solving, and cross-functional collaboration skills.
• High attention to detail, strong follow-through, and a sense of urgency.
• Proficiency in Microsoft Excel and reporting tools is preferred.
• Solid knowledge of supply chain processes, inventory control, and order fulfillment.

Benefits: 

• Comprehensive Benefits Package including: Medical, Dental, Vision, FSA/HSA, Life and AD&D insurance, Short-term Disability, Long-term Disability, Supplemental Life and AD&D Insurance, 401(k) matching, Accident Insurance, Critical Illness Insurance, Employee Assistance Program, Gym Membership Reimbursement, Paid Time Off, Paid Holidays.

Why choose Integrity Trade Services?

At ITS, we offer our employees a competitive salary paid weekly and a comprehensive benefits package, including medical, dental, and vision insurance.

Interested? Want to Learn More?

Reach out to Tracie Metcalf at View email address on ziprecruiter.com or call View phone number on ziprecruiter.com!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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