Customer Service Associate

Customer Service Associate

Universal Presentation Concepts (UPC) has been designing and manufacturing retail store fixtures and point-of-purchase displays in Madison, Wisconsin, for almost 50 years, since 1978. Started as a family business, we have grown and have established ourselves worldwide. We are employee centric and are looking for strong candidates and long-term commitments. Our employee's tenure says it all!

Position Summary

• The Customer Service Associate serves as the frontline and first point of contact for external customers. UPC prides themselves on excellent customer service.
• It is critical that this role always conducts friendly, professional, and prompt communication both with external customers and internal staff.
• This role serves customers daily by providing product, order, shipping, and service information. The Customer Service Associate should build relationships with customers to encourage new and repeat business opportunities.
• Position requires thorough knowledge of UPC products within the first few months of employment.
• Customer Service Associates handle all administrative duties that facilitate the order entry process.

Facility Equipment & Work Environment

• Office Environment
• Skilled in Microsoft Office, Word, Excel, Adobe, Etc
• Multi-line phone system
• Copy Machine
• ERP experience helpful

Education & Experience

• High school diploma or equivalent required.
• Minimum 2 years of experience in customer service or related role.
• Extremely detail oriented, excellent written and verbal communication skills are a must.
• Ability to handle a fast-paced, dynamic work environment, stressful situations, and deadline pressures as well as plan and carry out responsibilities with minimal direction.
• Excellent computer skills and proficiency operating Microsoft Suite, with an emphasis on Excel, Office and Word.
• Must have a strong aptitude working in an ERP, such as Odoo, or other related systems.
• Must have the ability to learn and master UPC's internal order entry system.

Benefits

• 401(k)
• Paid Time Off (PTO)
• Health insurance benefits
• Paid holidays
• And more

Universal Presentation Concepts (UPC) is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs.