Audit Coordinator

Working remotely, the full-time Tier II Coordinator will manage inbound escalations, monitor email correspondence, and assist providers while ensuring compliance with HIPAA regulations. Key responsibilities: Take escalation inbound calls from the Tier 1 Team and log each call for resolution Monitor and respond to email correspondence and escalate issues to management as needed Access payer systems to research refund questions and assist providers with portal usage Required qualifications: 3-6 years of high-volume customer service or call center experience Previous medical claims or claim payment experience High school diploma or equivalent Prior healthcare experience is a plus Proficiency in Microsoft Office, particularly Excel and Outlook