Lead Analyst - Technology Strategy, Planning & Risk

Lead Analyst - Technology Strategy, Planning & Risk

Location: Chicago, California, New York, Washington

Division: Ticketmaster NA

Line Manager: Senior Director - Technology Strategy

Contract Terms: Full Time

The Team

The Technology Strategy, Planning & Risk team sits at the center of how Ticketmaster's engineering organization makes decisions. We're a team of roughly ten people embedded within tech, and our job is to make sure the right investments get made, the right problems get prioritized, and the rest of the business understands what tech is doing and why it matters. We partner closely with Finance, HR, and senior tech leadership to turn complex operational realities into clear strategic direction.

This is a team that rewards curiosity. If you're the kind of person who can't look at a number without wondering what's driving it, you'll fit in.

The Job

We're looking for a Lead Analyst who can operate at the intersection of financial rigor and strategic thinking someone who's equally comfortable building a capacity model and presenting its implications to a Senior Director or engineering lead.

Day to day, you'll support the tech division P&L, manage KPI and OKR tracking for our CTO's monthly reporting, and lead capacity planning across engineering teams. But the more interesting work is what sits underneath that: diagnosing why a division is off-plan, modeling the trade-offs of a platform modernization, or figuring out how to structure a team differently to unlock more value.

Over the next year, a meaningful part of this role will be helping drive our team's adoption of AI identifying the right tooling, building the internal case for it, and working across stakeholders to make it stick. That's not a side project; it's a priority.

You'll report to a Senior Director and work across a wide range of stakeholders engineering leads, Finance, HR, and PMO. You won't always be the loudest voice in the room, but your analysis will shape what decisions get made.

What You Will Be Doing

• Support tech division P&L management and monthly KPI reporting for the CTO keeping it accurate, relevant, and actionable
• Support and sometimes lead strategic initiatives: platform modernization, resourcing models, outsourcing analysis, market environment assessments
• Drive our team's adoption of AI tooling and help build the internal frameworks to evaluate and implement it
• Play a central role in the annual budget cycle and quarterly planning process
• Build stronger working relationships between SP&R and Finance, HR, and PMO acting as a consistent, credible point of contact
• Translate technical priorities into business language and business strategy into terms engineering teams can act on

What You Need To Know (or Technical Skills)

• 5+ years in strategy, BizOps, FP&A, or management consulting ideally with meaningful exposure to a technology organization
• Strong financial modeling and data analysis skills; advanced Excel is a given
• Experience with capacity planning or resource allocation in a scaled environment
• A track record of influencing decisions without direct authority
• Genuine comfort with ambiguity this team moves fast and the problems don't always come pre-defined
• Clear, confident communication across audiences; you can write a tight exec summary and then go explain the same thing to an engineering lead
• Interest in how AI is changing the way strategy and planning teams operate curiosity counts here even if direct experience is limited

You (Behavioural Skills)

This isn't a pure reporting role, and it isn't a role where analysis sits in a deck and waits to be acted on. The work has real stakes and real visibility. If you want a defined lane, this probably isn't it. If you want to build something and see it matter, it might be exactly right.

Benefits & Perks

Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars :

• Health: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Yourself: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• Wealth: 401(k) program with company match, stock reimbursement program
• Family: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• Career: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Others: Volunteer time off, crowdfunding match

Life At Ticketmaster

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

• Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.
• Teamwork While we celebrate individual achievements, we know have more success as a team.
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

Equal Employment Opportunity

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not