Operations Supervisor- Food & Beverage/Rooms

Organization- Unscripted Durham Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Operations Supervisor- Food & Beverage/Rooms is responsible for overseeing and directing Banquets, Restaurants, In-Room Dining, Lounges, Stewarding, Housekeeping, Front desk and any other Operations department related areas operated by Hyatt. Duties include: Responsible for supporting the leaders of the Food and Beverage and Rooms operations in the front and back of the house Implement and maintain F&B sales/marketing programs Direct and oversee development of employees Hire, train, empower, coach and counsel, performance Support operations of the payroll, reports, forecasts, inventory and budget for food and beverage operations Coordinate food and beverage and rooms operations with other hotel departments to ensure efficient guest service Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality Implement procedures to increase guest and associate satisfaction Exercise quality control for both food and beverage and guest rooms Maintaining Hyatt standards of service and ensure their implementation Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards Maintain communications with Corporate Staff Coach and counsel employees to reflect Hyatt service standards and procedures Qualifications 2 years or more of progressive hotel Food and Beverage and Rooms experience (typically with Hyatt) Service oriented style with professional presentations skills Proven leadership skills Hotel/Hospitality degree an asset Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line Clear and concise written and verbal communication skillsMust be proficient in Microsoft Word and Excel Must have excellent organizational, interpersonal and administrative skills Experience implementing new F&B/Rooms concepts #J-18808-Ljbffr JdV by Hyatt