Patient Access Representative II
Edward Elmhurst Health
- # Patient Access Representative IIApplylocations: NCH 800 W Central Rd Arlington Heightstime type: Part timeposted on: Posted Todayjob requisition id: R45137**Hourly Pay Range:**$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.**Position Highlights:*** Position: Patient Access Representative II* Location: Arlington Heights, IL* Part-time (28 hours per week)* Hours: 9am-5:30pm; week #1; Sun, Wed, Thur. Week #2; Mon, Tue, Fri, Sat* Travel: n/a**What you will do:*** Performs complete and accurate registration and/or admission functions across multiple access services areas or sites to provide information to maximize reimbursement, and ensures timely and thorough information to all other providers and users of patient data. Verifies insurance requirements, obtains and understands insurance benefits. Collects non-covered fees. Registers and pre-registers outpatients in more than one clinical and diagnostic location within their primary area of responsibility and multiple access areas outside hiring location. Access areas include but may not be limited to Busse Center, Emergency/Admitting Department, Immediate Care Centers, Laboratory and Cancer Services.* Interacts with patients and their representatives to collect and interpret all required demographic, insurance, financial, and clinical data necessary to facilitate patient check in and registration at point of service. Offers and/or schedules interpreter services for patients when necessary. Obtains and scans general consent for treatment, identification and insurance cards, Coordination of Benefits and other appropriate documents. Obtain and submit National Provider Identification (NPI) for providers not on staff ordering outpatient diagnostic tests. Interpret physician orders for completeness and compliance with regulatory agencies and NCH policies. Informs patients of registration processes and privacy notification, establishes financial responsibility to meet internal, regulatory or payer requirements. When applicable, completes the Medicare Secondary Payer (MSP) questionnaire and discusses potential deferral of services according to NCH policy. Initiates the Medicare Advance Beneficiary Notice (ABN), as appropriate, and explains payer policies to patients. Streamlines check in process for patient previously pre-registered and appropriately updates the account for changes identified upon arrival. Reviews physician’s orders for compliance with the Illinois Department of Public Health (IDPH), and the Center for Medicare & Medicaid Services (CMS) regulations and NCH and medical staff office policies.* Ensures financial protocols and requirements are met. Refers patients to Financial Counselors for identification of financial assistance options. Identify clinical and financial criteria that require involvement of Case Management team or Financial Counseling. Collaborate with internal and external customers to provide timely resolution to third party payer requirements prior to date of service. Minimizes third party payer denials by verifying authorization of service prior to forwarding patients to service delivery areas. Maintains current knowledge of insurance requirements communicated by email, memorandum, educational matrices and in-services. Provides support to primary care practices and specialty care providers regarding utilization, authorization and referral activities. Communicates effectively with service delivery areas when unresolved financial issues impact appointment schedules.* Proficient in the use of CPT and ICD codes, and utilizes online payer resources. Utilize estimator to determine financial responsibility and attempt to secure all financial responsibility prior to the date of service. Meet monthly cash collection goals as determined collaboratively by Department Director/Manager. Maintain registration accuracy by meeting or exceeding expectations with 97% or higher accuracy score. Resolve all work queues within Department standards determined time period to release bill holds to ensure timely reimbursement. Log cash collected receipts and maintain balanced cash at all times.* Coordinates scheduling of service areas for patients requiring multiple tests. Identify and assign electronic educational programs for scheduled services. Explains patient prep and way finding instructions to patient. Collaborates with physician offices to check-in appointments and schedule tests post-physician office visits at offsite NCH locations* Electronically records all required and updated information on patient accounts in multiple hospital information systems according to Emergency Medical Treatment and Active Labor Act (EMTALA), the Health Insurance Portability and Accountability Act (HIPAA), payer, and other applicable regulations and standards.* Prepares all required patient registration forms, documents, charts and reports, labels, patient plates, identification bands, medical records forms, and other related documents for distribution to appropriate departments, physicians and clinical staff. Notifies clinical department of patient’s arrival.* May do basic precepting for new hires and acts as a resource team member for performance improvement activities and a super user for various registration and scheduling related systems.* May perform as a patient receptionist/greeter. Assists patients with way finding and transport needs. Contacts clinical departments and scheduling staff as needed to assist in promoting the efficient flow of patients and prioritization of service scheduling and admissions. Assists with other tasks to support the clinical department as determined by the Manager of Patient Access.* Performs customer service standards by adhering to the AIDET principles. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. Consistently demonstrate premier customer service and communication skills with all internal and external customers/contacts and ensure the patient and their family members have the best hospital encounter possible.* Adheres to all Northwest Community Hospital standards, policies, and procedures and reports compliance concerns to management staff.**What you will need:*** Education: High school diploma required. College degree preferred.* Skills: Computer experience in a windows environment required, Ability to functionally navigate multiple computer software systems with accurate keyboard skills following computer security protocols, The interpersonal communication skills necessary to interview and interact with customers and physicians and to project a professional and compassionate concierge style of service to patients, patient families, physician’s and staff in person and on the telephone, Ability to work independently, exercising good judgment, and multi-task in a high stress, fast paced service environment with patients, patient’s family and physician’s, Detail oriented with good analytical problem-solving skills to appropriately register patients and schedule patient procedures, Ability to operate routine office equipment (facsimile, copiers, plate production, scanners, printers), Ability to transact payments at time of service and maintain a cash drawer* Experience: Minimum 2 years of customer service work experience required, Minimum of 1 year experience in a healthcare patient access department or hospital required, Previous healthcare experience with regulatory compliance requirements, payer requirements, HIPAA privacy and security requirements, and general revenue cycle procedures required, Epic Registration and/or Scheduling experience preferred* Certification: Successful on-the-job completion of NCH Patient Access Specialist I competencies required.**Benefits (For full time or part time positions):*** Premium pay for eligible employees* Career Pathways to Promote Professional Growth and Development* Various Medical, Dental, Pet and Vision options* Tuition Reimbursement* Free Parking* Wellness Program Savings Plan* Health Savings Account Options* Retirement Options with Company Match* Paid Time Off and Holiday Pay* Community Involvement OpportunitiesEndeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.Please explore our website ( to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
- J-18808-Ljbffr Edward Elmhurst Health
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Patient Access Representative II in Arlington Heights, IL vacancy
$19.89 - $28.84 per hour
...Patient Access Representative II Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights Sign on bonus: N/A Position: Patient Access Representative...SuggestedHourly payFull timePart timeRelocation packageMonday to Friday$19.89 - $28.84 per hour
...- The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Patient Access Representative II Position Highlights: Position: Patient Access Representative II Location: Arlington Heights, IL Part-Time (20 hours) Hours...SuggestedHourly payPart timeFor contractorsWork at officeImmediate startMonday to Friday- ## Patient Access Representative IIApply: GBH Glenbrook Hospital Glenview: Full time: Posted Today: R46136**Hourly Pay Range:**$19.89 - $28.84 - The... ...experience, among other factors.**Patient Access Representative II****Position Highlights:*** Position: Patient Access...SuggestedHourly payFull timePart timeMonday to Friday
$20.29 - $29.42 per hour
...Patient Access Representative IIIHourly Pay Range: $20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Position Highlights:Sign on bonus: N/APosition: Patient Access Representative IIILocation...SuggestedHourly payPart timeRelocation packageMonday to FridayWeekend workEndeavor Health Services
Arlington Heights, IL3 days ago$19 - $24 per hour
...over 100 locations IBJI makes it easy to access care. Our headquarters is in Park Ridge Illinois... ...staff to work closely together so that patients and families achieve better outcomes.... ...of the Patient Services Coordinator II position is to deliver exceptional patient...SuggestedFull timeTemporary workWork at officeLocal areaMonday to ThursdayFlexible hoursShift workIllinois Bone and Joint Institute
Arlington Heights, IL1 day ago- ...Patient Services Coordinator IIFounded in 1991, Illinois Bone & Joint Institute, LLC (IBJI)... ...over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois... ...focus of the Patient Services Coordinator II position is to deliver exceptional patient...Temporary workWork at officeLocal areaFlexible hoursWeekend work
Illinois Bone & Joint Institute
Arlington Heights, IL4 days ago - ...Description Job Title: Patient Access Coordinator I Job Description Founded in 1991, IBJI is the largest orthopedic group practice... ...Escalating patient complaints to a Patient Access Coordinator II, Call Center Manager or other appropriate manager as needed....Temporary workWork at officeLocal areaFlexible hours
Illinois Bone & Joint Institute
Barrington, IL4 days ago $25 per hour
...impact. Every role at Orsini moves a patient closer to life-changing therapy. We partner... ...providers, and payers to make access simple, compassionate, and reliable - so... ...POSITION SUMMARY The Sr. Patient Access Representative provides day-to-day oversight and workflow...Hourly payLocal areaOrsini Healthcare
Elk Grove Village, IL1 day ago$19.89 - $28.84 per hour
...Patient Access Representative Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Location: Addison, IL Part Time: 20 hours per week Hours...Hourly payFull timePart timeFor contractorsWork at officeImmediate startShift work$19.89 - $28.84 per hour
...expertise and years of experience, among other factors. Position Highlights Sign on bonus: N/A Position: Inbound Call Center Representative/Patient Access Representative I Location: Skokie, IL Onsite for the first 6 to 9 months. Option for remote work after 6 to 9 months...Hourly payFull timePart timeFor contractorsRemote workRelocation packageMonday to Friday- ...Illinois Bone & Joint Institute, LLC (IBJI) is seeking a Patient Services Coordinator II in Park Ridge, IL. You will deliver exceptional patient-centered service, handle registration, scheduling, and inquiries, and assist in training new staff within a fast-paced orthopedic...
Illinois Bone & Joint Institute
Park Ridge, IL1 day ago $20.8 - $31.2 per hour
...Range: $20.80 - $31.20 Major Responsibilities Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can...Part timeShift workWeekend workAdvocate Health Care
Lake Zurich, IL3 days ago$16.12 - $23.21 per hour
...leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health... ...experiences. As a Patient Registration Customer Service Representative In Patient Registration, You Will Be The First Friendly Face...Hourly payLocal areaMonday to FridayRotating shift- Northwestern Medicine is seeking a Patient Access Specialist to deliver patient-centered service, verify demographics, schedule appointments, and ensure accurate data entry within NMHC systems. The role emphasizes HIPAA compliance, collaboration across departments, and...
$16.12 - $23.21 per hour
...Patient Registration Customer Service Representative Location: Ascension IL Alexian Brothers Elk Grove Village IL Shift: Monday thru Friday rotating weekends and Holidays Ready to start a meaningful career in healthcare - even if you've never worked in the field...Hourly payLocal areaMonday to FridayRotating shift$19 - $25 per hour
...commitment to excellence create an exceptional experience for both patients and employees. We offer competitive pay as well as PTO,... ...Profit sharing Retirement plan The Patient Service Representative II ensures the patients receive the highest level of customer service...Work at officeShift work- Description Patient Representative - The Friendly Face of Our Practice Are you the kind of person who loves helping people, staying organized,... ...PediaTrust has the scale and the expertise to ensure your family has access to the latest technologies and specialties in pediatrics,...Temporary workWork experience placementWork at officeImmediate startMonday to FridayFlexible hours
- Illinois Bone & Joint Institute in Arlington Heights, IL, is seeking a Patient Services Coordinator II to deliver exceptional patient-centered service, manage registration, scheduling and front desk operations. You will train new staff, assist management, and handle insurance...Work at office
$20.29 - $29.42 per hour
...determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: Patient Access Representative I - Days Location: Glenbrook, IL Full Time: 40 hours per week Hours: Monday-Friday, 8:00-4:30pm Required Travel...Hourly payFull timeMonday to Friday$19.89 - $28.84 per hour
...Patient Service Representative I Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Job Description Position: Patient Service Representative I Location: EMH...Hourly payFull timePart timeWork at officeImmediate startMonday to FridayFlexible hoursShift work- Illinois Bone and Joint Institute, LLC is seeking a Patient Access Coordinator I to manage the call center workflow and deliver a high-quality customer service experience for patients and families. You will greet callers, gather information, and support scheduling and...Work at office
- Illinois Bone and Joint Institute, LLC in Barrington, IL seeks a Patient Access Coordinator I to manage day‑to‑day call center activities and ensure a high quality customer experience. You will greet callers, gather patient data, assist with scheduling, verify insurance...
- ...Administrative Assistant II - District (FVEC) 5.75 hours/day 28.75 hours/week Effective September 25, 2026 SALARY: Grade 5, Step 1, $27.62 ESPA agreement linked here. ASSIGNMENT: 12 Month Human Resources Department - District Office GENERAL RESPONSIBILITIES: This is administrative...Work at office
Township High School District 214
Arlington Heights, IL5 days ago - ...Illinois Bone & Joint Institute is seeking a Patient Services Coordinator II to deliver exceptional patient-centered customer service and support IBJI teams. Responsibilities include accurate registration, optimal scheduling, and mentoring new staff, with emphasis on a...Full timeWork at officeFlexible hours
Illinois Bone & Joint Institute
Morton Grove, IL1 day ago - ...Illinois Bone and Joint Institute, LLC seeks a Patient Services Coordinator II to deliver exceptional patient-centered service and support IBJI teams. You will register patients accurately, optimize scheduling, mentor new staff, and escalate issues to ensure a smooth patient...Work at office
Illinois-Bone-
Morton Grove, IL1 day ago $20 - $24 per hour
...Overview Patient Service Representative Full-Time Monday-Friday Hourly Range: $20-$24 Arlington Heights, IL Working under general supervision, performs... ...with cancer and blood disorders, provide unparalleled access to the most innovative, advanced therapies and latest technologies...Hourly payFull timeWork at officeMonday to FridayShift workCity of Hope
Arlington Heights, IL5 days ago- ...Major Responsibilities Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues...Work at officeFlexible hours
Advocate Health Care
Barrington, IL1 day ago $17 - $24 per hour
...Patient Service RepresentativeAt Duly Health and Care, you are supported to do your best... ...include healthcare navigation assistance.Access to a mental health benefit at no cost.... ...requirements are met.The Patient Service Representative serves as a key point of contact for patients...Work at officeImmediate startShift workDuly Health and Care
Arlington Heights, IL4 days ago- Job Title: Patient Services Coordinator II Summary The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient...Temporary workWork at officeLocal areaFlexible hours
$19 - $23 per hour
...products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger...Work at officeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Patient Access Representative II. Be the first to apply!
Related searches
- unit assistant Arlington Heights, IL
- patient access coordinator Arlington Heights, IL
- part time medical secretary Arlington Heights, IL
- unit secretary Arlington Heights, IL
- unit clerk Arlington Heights, IL
- patient relations representative Arlington Heights, IL
- nursing unit secretary Arlington Heights, IL
- medical secretary Arlington Heights, IL
- patient care representative Arlington Heights, IL
- patient access representative Arlington Heights, IL