Blackboard Administrator

Job Description The Office of Computing and Information Services (CIS) at the City University of New York (CUNY) supports the IT and telecommunications needs of CUNY's 24 colleges. CIS provides centralized support for enterprise IT and applications, develops new technologies that advance the University's core mission, and builds, upgrades and maintains the University's network. CIS operates the University’s Data Center and help desk, develops disaster recovery and business continuity plans, and leads the CUNYfirst Enterprise Resource Planning Project (ERP), which integrates 25 university systems covering student administration, financial management, and human resources. Within CIS, the Application Services unit provides strategic and operational leadership in the design, development, support, and maintenance of business applications. The unit collaborates closely with senior leaders to ensure alignment between application solutions and CUNY business needs. Reporting to the Academic Applications Support Manager, the Blackboard Administrator is responsible for oversight of Blackboard, CUNY’s Learning Management System (LMS). Duties include delivering ongoing user support, troubleshooting complex problems, and coordinating with Blackboard Domain Managers and vendors across all 24 colleges to resolve issues. This role requires schedule flexibility and may involve evenings or weekends to support critical system tasks. Key Responsibilities Perform Blackboard maintenance and optimization, resolving access problems and archiving/restoring course sites. Interface with college Blackboard Administrators, campus and central Service Desks to document, investigate and resolve application issues. Collaborate with support personnel from Blackboard and other vendors to troubleshoot and resolve issues. Prepare and execute test plans to ensure Blackboard’s functionality is not compromised by upgrades or new components. Monitor batch interfaces between Blackboard and other applications, and support licensed third‑party software embedded within Blackboard. Collaborate with internal technical teams on Disaster Recovery and Business Continuity planning to ensure quality assurance of Blackboard application. Prepare and analyze data for system efficiency, including Blackboard usage at each campus and activity logs. Serve as a technical resource in all aspects of systems, networks, and communications related to Blackboard LMS and integrated third‑party tools. Perform related duties as assigned. Qualifications Preferred qualifications include: Five years’ experience with Blackboard or other Learning Management Systems. Blackboard Learn and Community Engagement experience preferred. Knowledge of Linux shell scripting, XML, HTML, JavaScript and SQL. Experience with Blackboard Content Management Software (CMS). Familiarity with multi‑computer application platforms such as UNIX/Linux, Windows and Oracle. Familiarity with Microsoft Office Suite. Strong written, verbal and interpersonal communication skills. Ability to establish and maintain strong working relationships with administrators and constituents at all CUNY colleges and the Central Office. Strong organizational skills to manage a varied workload with multiple priorities and meet time‑sensitive deadlines. Benefits Employees receive a comprehensive benefits package, including Pension and Tax‑Deferred Savings Plans, deduction‑free health care, and health benefits extended to eligible retirees. EEO Statement EO/AA Employer. #J-18808-Ljbffr City University of New York