CRM Enrollment Specialist

Online & Extended Studies CRM Enrollment Specialist

The Online & Extended Studies (OES) CRM Enrollment Specialist is responsible for the administration, coordination, and execution of admissions, enrollment, and course-creation processes for a diverse community of learners, including off-campus cohorts, contract programs, special programming and continuing education credit/unit programs. This position serves as the primary CRM (Slate) resource for OES, managing applicant and student communications, enrollment workflows, reporting, and system processes that support prospective students throughout the enrollment funnel, from initial inquiry through enrollment. This position requires close collaboration with various offices across campus in support of student success and serves as the liaison between external organizations and academic departments. Serving as a liaison between external organizations and the university, this position supports student success initiatives and provides expertise regarding programs, policies, and protocols specific to OES.

Examples of Duties

Oversee the administration of courses, admissions, and enrollment services for off-campus cohorts, contract programs, special programming, and continuing education credit/unit programs. - 50%

• Coordinate course and section creation, faculty credentialing and related program setup.
• Process admissions, enrollments, registration changes, grade posting and other student records functions for non-degree, special credit and continuing education learners.
• Manage enrollment communications and workflows, as well as student outreach efforts.
• Review, update, and apply appropriate tuition rates, fees, and billing processes for cohort, contract, entrepreneurial and special programs.
• Participate in semester Liveby review processes and support other enrollment, recruitment and retention initiatives as assigned.

Serve as the primary OES resource for Slate, supporting recruitment, communications, admissions, enrollment processes, and data management for adult learners, and special credit and Workforce students. - 40%

• Collaborate with the Slate team to develop, implement and optimize recruitment, communication, and enrollment strategies that support OES student populations and improve inquiry, application, conversion and enrollment outcomes.
• Manage and support Slate processes, workflows, communications, forms and reporting related to OES noncredit (Workforce) programs.
• Act as the primary resource for Slate processes impacting OES students, providing guidance and recommendations to internal stakeholders and identifying opportunities for process improvement.
• Monitor enrollment funnel performance and utilize Slate data and reporting tools to support recruitment and enrollment decision-making.

Collaborate closely with the Registrar's Office, OES's Manager for Business and Fiscal Operations, and Student Financial Services (SFS), to facilitate the proper policies and procedures of enrollment and billing associated with OES's student population. - 10%

• Coordinate schedule type requests and related course setup requirements for OES programs.
• Review and verify instructor compensation for special programs, cohorts and contract offerings.
• Facilitate student billing processes and assist SFS in resolving enrollment- and billing-related issues.
• Generate and provide documentation for contract programs and third-party partners.

Typical Qualifications

Education:

• Bachelor's degree in any field required.

Required Experience:

• Two (2) years of professional experience in enrollment services, student records, admissions, student support, or a related administrative or operational role.
• Advanced proficiency using modern office technologies, including word processing, spreadsheets, databases, email/calendaring, and presentation software.

Preferred Experience:

• Knowledge of distance education, adult learners, and continuing education.
• Experience with Banner, Slate, or similar student information and CRM systems.

Supplemental Information

Physical Requirements: Lift 25 lbs.

Special Instructions:

Full-time staff & 12-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

9-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.

Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.

Completed UCM online application for employment required. Incomplete applications will not be considered.

A review will begin immediately and continue until filled unless indicated otherwise.

NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.

The University of Central Missouri is an Equal Opportunity Employer.

Benefits

Our faculty and staff are the university's most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle. Highlights from UCM's total rewards package for full-time employees include:

• 32% (staff) and 6% (faculty) defined retirement contribution, paid by the university;
• Voluntary Tax-Sheltered Annuity (TSA) programs (403(b) and 457(b)) that allow eligible employees to make additional pre-tax contributions to a retirement plan;
• Employees can earn up to full tuition (15 credit hours) for themselves per academic year. Full-time employees are also eligible for up to $175 towards non-credit courses each fiscal year. Employees can earn up to full tuition for their dependents;
• Comprehensive medical, dental, and vision plans that begin on the first of the month following your date of hire. Basic dental and vision insurance paid at 100% by the university;
• Available Health and Dependent Flexible Spending Accounts;
• University-paid basic life insurance (including accidental death and dismemberment) and short-term and long-term disability insurance coverage;
• Generous leave accruals that begin accruing on your start date, plus 14 paid holidays per year.
• The UCM Childcare Center on the Warrensburg campus can provide faculty, staff, and students quality care for their children ages six weeks to 10 years.
• The Student Recreation and Wellness Center (SRWC) is free for all employees and is located on the Warrensburg campus.
• An Employee Assistance Program is available to all employees and their immediate family members to help assist with personal challenges you may face in your daily life;
• UCM offers an Employee Discount Program through Working Advantage.