Assistant Manager

Assistant Manager

Cleveland, OH (Cleveland Hopkins Intl Airport)

About the Role

When you work for a legendary name, you become part of the legend.

For nearly 175 years, Johnston & Murphy has been known for timeless style, quality craftsmanship, and exceptional customer service. As Assistant Manager, you'll partner with the Store Manager to inspire the team, drive business results, and deliver the premium shopping experience that has defined our brand for generations. If you're a customer-focused leader who enjoys coaching others, building relationships, and growing your retail career, we'd love to hear from you.

How You'll Make an Impact

Leadership & Team Development

Support the Store Manager in recruiting, coaching, and developing a high-performing team while fostering a positive, collaborative culture where associates feel empowered to succeed. Lead by example and inspire your team to deliver exceptional customer experiences every day.

Sales & Customer Experience

Drive personal and store sales by building lasting customer relationships and delivering personalized service. Coach and motivate associates to exceed performance goals while creating memorable shopping experiences that reflect the Johnston & Murphy brand.

Store Operations

Help ensure the store consistently reflects Johnston & Murphy's premium brand by maintaining visual merchandising standards, creating an inviting shopping environment, and supporting efficient day-to-day operations that enhance both the customer experience and business goals.

Business Performance

Support the success of the store by using sales insights and performance metrics to identify opportunities, improve productivity, and contribute to an exceptional customer experience.

Our P.R.I.D.E. Culture

At Johnston & Murphy, who you are is just as important as what you know. Our P.R.I.D.E. values, Passion, Representing the Brand, Interpersonal Skills, Delivering Results, and Edge, guide how we serve our customers and support one another every day.

What You Bring (Requirements)

• Prior management experience in a retail environment preferred.
• Strong leadership, coaching, and communication skills.
• Passion for delivering exceptional customer experiences.
• Ability to multitask and thrive in a fast-paced retail environment.
• Professional appearance and willingness to learn.
• Flexible availability, including evenings, weekends, and holidays.

What We Offer

• Flexible Scheduling: We know life happens. We work with you to create a schedule that supports both your success and the needs of the business.
• Weekly Pay: Get paid every week.
• Comprehensive Benefits: Eligible associates have access to medical, dental, and vision coverage.
• Invest in Your Future: Save for tomorrow with our 401(k) plan and company match.
• 50% Employee Discount: Enjoy exclusive savings on Johnston & Murphy and other Genesco brands.
• Time to Recharge: Eligible associates receive paid holidays and vacation time.
• Support When You Need It: Access confidential resources through our Employee Assistance Program.
• Give Back: Make an impact through Matching Gifts to Non-Profit Organizations and Paid Community Service Hours.
• Invest in Your Future: Take advantage of Employee Scholarship opportunities.
• Grow Your Career: Explore career opportunities across Johnston & Murphy and the Genesco family of brands.

Physical Requirements

This position involves constant moving, talking, listening, reaching, stooping, kneeling, crouching, standing for long periods of time, walking, using hands to operate controls and climbing ladders in a safe manner. In addition, the ability to lift at least 40 lbs.