Level 2 Systems Engineer in Orlando

Job Description Job Title: Level 2 Systems Engineer Location: Orlando, Florida Job Type: Full-Time | On-site Department: Information Technology Reports To: IT Infrastructure Manager / Owner About Us Servodata is a forward-thinking organization dedicated to delivering reliable, secure, and scalable technology solutions. We pride ourselves on a collaborative, practical, and growth-oriented work environment. As we continue to scale, we are seeking a Level 2 Systems Engineer to act as a technical escalation point for our Service Desk while supporting infrastructure projects led by the senior engineering team. Position Overview The Level 2 Systems Engineer plays a critical role in maintaining the stability, security, and performance of our IT environment. This role sits between the Service Desk and Senior Engineers—handling escalated technical issues, mentoring Level 1 technicians, and executing well-defined projects handed down from senior staff. This position requires strong troubleshooting skills across systems and networking, the ability to work independently on assigned tasks, and the discipline to follow established architectural standards. Key Responsibilities Tier 2 Support & Escalations Act as the primary escalation point for Level 1 technicians for complex system and network issues Diagnose and resolve advanced desktop, server, and infrastructure problems Identify recurring issues and contribute to root‑cause analysis and permanent fixes Provide guidance, mentoring, and technical feedback to Service Desk staff Systems Administration Provide Level 2 support for Windows and Linux systems, including servers, endpoints, and virtual machines Administer and support Active Directory, Group Policy, DNS, DHCP, and file/print services Perform scheduled maintenance, patching, and system updates Monitor system health, performance, and availability Assist with backup verification, restores, and disaster recovery readiness Support server provisioning, imaging, and lifecycle management Networking & Connectivity Troubleshoot and support LAN/WAN infrastructure including switches, firewalls, and wireless access points Hands‑on support of Fortinet firewalls (required) Assist with configuration and troubleshooting of VPNs, VLANs, and network segmentation Escalate architectural or design‑level changes to Senior Engineers as appropriate Maintain clear, accurate documentation of network configurations and changes Projects & Infrastructure Support Execute assigned project tasks under direction of Senior or Lead Engineers Assist with infrastructure upgrades, migrations, and security improvements Follow documented standards and contribute updates to technical documentation Coordinate with vendors and internal teams during project implementation Security & Compliance Apply and enforce security best practices across systems and networks Assist with vulnerability remediation and security‑hardening tasks Support compliance initiatives such as HIPAA, SOC 2, and ISO 27001 as assigned Required Qualifications 3–6 years of experience in systems administration, infrastructure support, or Tier 2 engineering Strong experience with Windows Server and foundational Linux administration desired Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, NAT, VPNs Hands‑on experience with Fortinet firewalls Experience with VMware and/or Hyper‑V Working knowledge of PowerShell; Bash or Python a plus Strong troubleshooting, documentation, and communication skills Qualifications Relevant certifications: CompTIA Network+, Security+, Microsoft (MCP/Azure), CCNA, or equivalent Exposure to cloud platforms such as Azure or AWS Familiarity with ITIL concepts and structured ticket workflows Experience in MSP or multi‑client environments Experience with ConnectWise or similar ticketing systems What We Offer Competitive salary based on experience and technical skill level 401(k) with company match Paid time off, holidays, and sick leave Training and certification reimbursement Clear growth path toward Senior Engineer or specialized tracks Supportive, technically mature engineering culture Company Description We are a growing, highly skilled IT organization based in Orlando, Florida, supporting clients throughout Florida, the U.S., and select international markets. Our clients span a wide range of industries with complex and evolving technology needs. #J-18808-Ljbffr Energy Jobline ZR