Director, Corporate Communications

Director, Corporate Communications

Collectors seeks a Director, Corporate Communications to lead and build the day-to-day corporate communications engine for Collectors Holdings and its portfolio brands, including PSA, Beckett, SGC, and PCGS. Collectors is a mature organization that is a recognized leader in the authentication, grading, marketplace, and vaulting of treasured collectibles. Our industry is fast-paced, rapidly growing both in scale and new collector passions, including TCG and comics. This role owns the work that connects our organization to our stakeholders and customers: issue response, executive platforms, and the financial and policy communications that guide our day-to-day engagement.

This is a builder role. The communications function is growing, and you'll help design the processes, playbooks, and team that create best-in-class strategy and execution.

You'll report to the Head of Communications; in-person, hybrid, and remote candidates considered.

What You'll Do:

• Issues & Crisis Response
• Serve as the first responder when issues surface, work through the facts with Legal, Product, Operations, and Customer Care, and recommend a strategy.
• Build and maintain issues playbooks, holding statements, escalation paths, and social listening triggers in partnership with social, agency, and customer service partners.
• Use verified first and third-party data and industry-level context to frame issues and formulate strategies and responses.
• Track and correct how Collectors is described by media and platforms.

• Executive Communications & Platforms
• Prepare executives for media interviews, conferences, community events, and high-stakes announcements
• Develop executive platform plans covering speaking opportunities, bylines, awards, and earned profile
• Help define and enforce rules of engagement for leaders who are active on social media and in the hobby community

• Stakeholder Communications
• Partner with across teams for major enterprise events and investor-facing materials
• Establish and maintain clear investor, customer, and public narratives
• Prepare and manage disclosure to key audiences including our leaders, board and investors of major moments or events.

• Media Relations & Corporate Narrative
• Run proactive and reactive corporate media relations across business, financial, and trade press, using the enterprise narrative set by the Head of Communications
• Work closely with our media relations leader to advance corporate strategies and narratives through earned storytelling
• Own the cadence and execution of corporate milestones, acquisitions, partnerships, and leadership news, and coordinate with portfolio brand teams so corporate and brand stories don't collide
• Write and edit corporate press releases, statements, Q&As, briefing documents, and key messages

• Community & Social Partnership
• Work with Social & Community leaders to keep high-visibility public conversations consistent with corporate positioning
• Apply the guardrails and escalation paths for community and social engagement, and flag when a conversation needs a corporate response

• Internal Communications Partnership
• Partner with Internal Communications and People teams so employees hear major news from us first and can explain what it means
• Provide talking points that help employees speak accurately about business units they don't work in

• Team, Agencies & Measurement
• Manage PR agency and vendor relationships, including scope, budget, and output
• Run media monitoring, reporting, and measurement that informs strategy and makes us more accurate and nimble in our responses and positions.

Who You Are:

• 10+ years of experience in corporate communications, issues management, or public affairs, with at least part of that in-house
• A track record managing issues and crises in real time, ideally ones that played out on social media first. Be ready to walk us through a live issue, the decisions you made, and what you'd change
• Experience preparing senior executives for media and high-stakes moments, and the credibility to push back when the plan is wrong
• Experience partnering with Finance and Legal on financial communications. Exposure to public-company or late-stage environments strongly preferred
• Corporate media relations experience with sound judgment on when to engage, when to decline, and how to work with reporters in a high-stakes moment
• Experience in marketplaces, fintech, consumer platforms, sports and entertainment, or enthusiast communities. Knowledge of the collectibles hobby is a plus
• An excellent writer and editor who can turn complex facts into plain language fast
• Calm judgment under pressure, and comfort raising problems early rather than managing around them
• Experience managing and developing people, and comfort building process where none exists
• Bachelor's degree required

Salary Range:

The salary range for this position is $163,308 – $267,038. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities