Wareholuse Client Services Coordinator (CSR)

Job Description

Job Description

Client Services Coordinator
Location - Buena Park
Shift - 1st 
Hours - 7:00 AM - 3:30 PM
Pay - $19.75

Overview

The Client Services Coordinator (CSC) is responsible for providing clients with a high quality,
professional client experience. The CSC acts as a liaison between the client and Saddle Creek,
assists client on all issues, answers questions, investigates and resolves a wide array of client
questions and concerns using a variety of systems and offers solutions in a positive manner.
This position will be expected to establish and maintain effective working relationships with
associates, other agencies, clients and the public.

Responsibilities:

• Communicates with the customer verbally and in writing with a professional and positive attitude.
• Support client relationship by becoming an extension of our client's business
• Build strong rapport with partners with managing relationships, setting expectations and status communication
• Assist clients with questions, offer solutions, researches issues and provides status updates
• Enter, review, coordinate and track progress in all client requested enhancements and issues tracking
• Proactively identify process improvements that enhance the Client experience and streamlines operations
• Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.
• Participates and presents on client meetings as needed.
• Communicates client requested projects with the operation (Kitting, Receiving, etc.)
• Coordinates and provides professional communication with clients, client’s retailers, and SCLS vendors;
• Supports parcel requests and issues from carrier or client and escalates as needed.
• Oversees CRM and dispatches tickets appropriately
• Supports new client implementations/enhancements as needed.
• Ability to navigate warehouse systems as needed for client requests

Qualifications
Education/Experience

• Associates’ Degree preferred
• High School Diploma or GED required.
• Must have at least six (6) months of experience in a customer service role.
• Experience with working with a warehouse management systems (WMS) is preferred.

Client Services Coordinator (cont.)
Knowledge, Skills and Abilities

• Excellent communication both verbally and in writing, especially through e-mail and over the phone
• Strong interpersonal skills
• Comfortable presenting in front of others
• Good problem solving and prioritizing skills
• Ability to effectively manage and resolve conflict
• Attention to detail to prepare and maintain accurate records and reports
• Ability to follow both written and verbal instructions
• Technology savvy
• Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
• Comfortable working in both office and warehouse environment with wide temperature ranges
• Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization.

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