Customer Service Representative (Bilingual Vietnamese)
$22 - $25 per hourClever Care Health Plan, Inc.
- Customer Service Representative (Bilingual Vietnamese)Arcadia Office - Arcadia, CA 91007; Huntington Beach Office - Huntington Beach, CA 92647## OverviewSalary Range$22.00 - $25.00 HourlyPosition TypeFull Time## Description***Candidate must be available to work an eight hour shift between 8 am to 6 pm.***This position operates on a hybrid work schedule. This position will require 3 days onsite at the Monrovia or Huntington Beach office.---Are you ready to make a lasting impact and transform the healthcare space? We are one of Southern California’s fastest-growing Medicare Advantage plans with an incredible 112% year-over-year membership growth.**Who Are We?**Clever Care was created to meet the unique needs of the diverse communities we serve. Our innovative benefit plans combine Western medicine with holistic Eastern practices, offering benefits that align with our members’ culture and values.**Why Join Us?** We’re on a mission! Our rapid growth reflects our commitment to making healthcare accessible for underserved communities. At Clever Care, you’ll have the opportunity to make a real difference, shape the future of healthcare, and be part of a fast-moving, game-changing organization that celebrates diversity and innovation.**Job Summary**Member Advocates are the main point of contact at Clever Care; interfacing with members, prospective members, providers, brokers, and vendors. Serves members by being the main point of contact at Clever Care for member questions and concerns regarding benefits, eligibility, referrals, claims, and any other aspects of plan benefits and services. A successful Member Advocate I ensures member satisfaction by providing superior customer service and displaying a willingness to help at all times while maintaining a professional demeanor.Member Services Representatives are expected to assess the needs of the caller and determine, based on strong operational understanding, the most appropriate and effective course of action.**Functions & Job Responsibilities*** Educates members, family, providers and caregivers regarding benefits and plan options.* Accurately explains benefits and plan options in person, via email, fax, or telephonically.* Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.* Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.* Participates in member calling projects as assigned by management to support the overall Clever Care goal of membership retention.* Follows policies and procedures and job aids in order to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions.* Follows all appropriate Federal and State regulatory requirements and guidelines applicable to Clever Care Health Plan operations, as documented I company policies and procedures. Follows all HIPAA requirements.* Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals.* Ability to work in an environment where continuous coaching and feedback is the standard practice.* Other duties as assigned## Qualifications**Qualifications****Education and Experience:*** High School Diploma or equivalent required.* Bachelor’s Degree or equivalent work experience preferred* Two (2) years Customer Service experience preferably in healthcare management and/or a call center setting**Skills:*** Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations* Bilingual in Cantonese, Mandarin, Vietnamese, Korean, Spanish, Thai, Khmer, Japanese may be required.* Exceptional customer service skills, including verbal and written communication* Strong active listening skills* Ability to collaborate and be a team player* Must be a quick learner* Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call* Ability to listen, talk, and type at the same time.* Proficiency with Microsoft Office (Word, Excel, Outlook)* Type 40 wpm. 60 wpm preferred**Other:*** Must be willing and able to work some weekends from October-March**Wage Range:** $22.00 to $25.00 per hour**Physical & Working Environment.**Physical requirements needed to perform the essential functions of the job, with or without reasonable accommodation:* Must be able to travel when needed or required* Ability to operate a keyboard, mouse, phone and perform repetitive motion (keyboard); writing (note-taking)* Ability to sit for long periods; stand, sit, reach, bend, lift up to fifteen (15) lbs.Ability to express or exchange ideas to impart information to the public and to convey detailed instructions to staff accurately and quickly.Work is performed in an office environment and/or remotely. The job involves frequent contact with staff and public. May occasionally be required to work irregular hours based on the needs of the business.*Clever Care Health Plan is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.**Salary ranges posted on the job posting are based on California wages. Salary may be higher or lower depending on the candidate’s state residency.*
- J-18808-Ljbffr Clever Care Health Plan, Inc.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative (Bilingual Vietnamese) in Brooklyn, NY vacancy
$18 - $26 per hour
...Are you outgoing and customer-focused? Do you enjoy... ...insurance and financial service products.... ...sales or inside sales representative, retail sales associate... ...Detail oriented Bilingual - Spanish preferred... ...preferred Bilingual - Vietnamese preferred Property...Vietnamese languageBilingualHourly payFor contractorsLocal areaChandy Frias - State Farm Agent
Brooklyn, NY5 days ago$23.4 per hour
...travel? Pacific Aviation is hiring Airline Customer Service Agents at San Francisco International... ...a background check and drug screening Bilingual ability preferred in one of the... ...languages: Tagalog Mandarin Cantonese Vietnamese Thai Indonesian Hindi Gujarati Japanese...Vietnamese languageBilingualHourly payPart timeNight shiftAfternoon shiftEarly shiftPacific Aviation
Brooklyn, NY3 days ago$18 per hour
...Lead Care Managers support ECM members by coordinating services, developing care plans, and acting as the primary... ...centered, comprehensive care.**WHAT WE’RE LOOKING FOR** - Bilingual speakers (Chinese/English and Vietnamese/English) - Strong leadership & coordination skills -...Vietnamese languageBilingualFull time- ...Gate Silicon Valley seeks a compassionate Bilingual Crisis Intervention Advocate (After Hours)... ...safety planning, and coordinate with SART/IPV services at hospitals. The role requires bilingual abilities (Spanish/Mandarin/Vietnamese preferred), a social services degree or...Vietnamese languageBilingual
$18 per hour
...and promote independence.**WHAT WE’RE LOOKING FOR** - Bilingual speakers (Chinese/English and Vietnamese/English) - Strong communication & problem-solving... ...ROSEVILLE, CA (101 CREEKSIDE RIDGE CT, SUITE 215)**Job Location:** Roseville #J-18808-Ljbffr My Insurance Services Inc.Vietnamese languageBilingualFull time$25 - $28 per hour
...and Assistance Specialist Department: Social Services FLSA Status: Non-Exempt Reports To: Director of... ...written communication and interpersonal skills. Bilingual and bi-literate preferred. (English, Chinese, Spanish, Vietnamese, etc.) Proficient in MS Office and the...Vietnamese languageBilingualHourly payFull timeTemporary workWork experience placementSelf-Help For The Elderly
Brooklyn, NY1 day ago$25.98 per hour
...Enrollment Development Representative (EDR) to assist in... ...IS I will utilize the Customer Relationship Management... ...to: Canvassing service area for potential marketing... ...minimal supervision. Bilingual preferred: English/... ...Chinese; English / Vietnamese or other. A passion for...Vietnamese languageBilingualHourly payElders Ltd
Brooklyn, NY4 days ago$15 per hour
...preferred. WORK EXPERIENCE: 1 year of customer service and/or healthcare preferred SALARY RANGE... ...-Time LANGUAGE: Fluent in English; Bilingual in English and Spanish, Arabic, Burmese... ...English and Spanish, Arabic, Burmese, Vietnamese, Chinese or another language is required...Vietnamese languageBilingualHourly payFull timeWork experience placementWork at officeLocal areaHope Clinic
Brooklyn, NY4 days ago$71.7k - $103.73k
...myPlace Health brings together customized medical care, social... ...organize, and deliver social work services tailored to the unique needs... ...coordination of care. Bilingual abilities in English and Spanish... ...Spanish, Cantonese, Mandarin, or Vietnamese are a plus and warmly...Vietnamese languageBilingualFull timeTemporary workMonday to FridaySCAN Health Plan
Brooklyn, NY1 day ago- ...Social Worker I is responsible for the delivery of social services through a collaborative process, including the patient... ...agencies and facilitate connections to services. Preferred: Bilingual in Spanish/Vietnamese. Licensure Required: Licensed Clinical Social Worker (...Vietnamese languageBilingualShift work
$800 per month
...premium pay for the items listed below: Bilingual pay: Qualified employees who meet the criteria... ...in all divisions of Behavioral Health Services (BHS) are eligible to receive up to $22,... ...desirable, especially in Spanish or Vietnamese, but are not required. In addition, the...Vietnamese languageBilingualHourly payFull timeInternshipWork at officeFlexible hoursBlack Psychiatrists Inc
Brooklyn, NY2 days ago- ...Provide food preparation and service for Kroc Center Programs, Events... ...19s test. Must have excellent customer service skills in-person, over... ...a multi-cultural guest base. Bilingual in Spanish, Arabic, Cantonese/Mandarin, or Vietnamese (preferred) Complete Salvation...Vietnamese languageBilingual
$27.42 - $33.51 per hour
...insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile... ....Ability to work in a fast-paced environment.Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES...Vietnamese languageBilingualHourly payFull timePart timeWork at officeRemote workOLE Health
Brooklyn, NY2 days ago$118.12k - $130.46k
...the procurement of professional services, services in the trades, products... ...by internal or external customers; and Maintains a high degree of... ...and an insurable driving record. Bilingual skills in ASL, Mandarin, Cantonese, Vietnamese and/or Spanish are a plus. Equivalent...Vietnamese languageBilingualFull timeContract workFor contractors$21 - $22 per hour
...training and placement services for the Asian Pacific... ...in a receptionist, customer service, or administrative... ...simultaneously. Bilingual or multilingual... ...Cantonese, Mandarin, Korean, Vietnamese, or other languages... ...described here are representative of those that must be...Vietnamese languageBilingualHourly payWork at officeLocal areaImmediate start- ...designee, assist in providing case management services; assist in some aspects of the... ...Nonessential: Medical terminology knowledge Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Bilingual English/Vietnamese Case management experience Utilization...Vietnamese languageBilingualFull timeShift workNight shiftWeekend workDay shiftWeekday work
$124.15k - $137.11k
...driver's license and an insurable driving record. Bilingual skills in Mandarin, Cantonese, Vietnamese, and/or Spanish are a plus. KNOWLEDGE, SKILLS AND ABILITIES... ...); facilitate programs and policy development; represent the Authority in technical negotiations with...Vietnamese languageBilingualFull timeFor contractors$124.14k - $137.03k
...public administration, industrial hygiene, emergency management or related field and 2 years of experience. Bilingual skills in ASL, Mandarin, Cantonese, Vietnamese and/or Spanish are a plus. Equivalent combinations of education and experience will be considered....Vietnamese languageBilingualFull time- ...established P&C Agency looking for an experienced Personal Lines Customer Service Representative. Will service and sell Personal Lines business. Must have... ...skills and good computer skills. Requirements : Bilingual Spanish a must. New Jersey P&C license required. 2-3...Bilingual
C. Winchell Agency, Inc.
Jersey City, NJ5 days ago - ...activities with appropriate departments and agencies such asBusiness Licenses, Police Department, Public Works, County Health, Social Services, Orange County Fire Authority, theInternal Revenue Service and the Drug Enforcement Administration. Keeps up-to-date and accurate...Vietnamese languageBilingualFor contractorsWork at office
- ...(CAD) to dispatch non-emergency and 911 calls for service to the campus community. This includes receiving,... ...experience with law enforcement or security dispatching Bilingual background with fluency in Spanish or Vietnamese Possession of a current APCO Basic Dispatch...Vietnamese languageBilingualShift work
$28.51 - $36.31 per hour
...critical role in expanding access to dental services at YVFWC. By performing advanced... ...Equivalency (FTE) Additional pay for your bilingual skills, paid on hours worked Benefits:... ...required Bilingual (English/Spanish/Cantonese/Vietnamese) preferred at a level 10 Ability to...Vietnamese languageBilingualFull timeRelocation- ...One of the leading financial institutions is seeking a Bilingual Japanese, Customer Support Administrator. Responsibilities: Prepare various reports... ...Cooperate with other teams to provide good customer services Manage communication records Manage checklists on time Perform...Bilingual
BizTek People
Hoboken, NJ2 days ago $2,000 per month
Sign-On Bonus for Bilingual Applicants: $2,000 (Distributed in 4 parts: $500 after 30 days... ...Employment Type: Full-time Who are we? Horizon Services, Inc. (HSI) is a nonprofit established... ...one of New Mexico threshold languages (Vietnamese, Mandarin, Cantonese, Dari, Arabic,...Vietnamese languageBilingualFull timePart timeRelocation packageShift workNight shiftWeekend work- ...translation/interpretation (Tagalog/Thai/Vietnamese ↔ English) during client meetings and... ...information to strengthen REDC’s services. Shadow Business Advisors to gain hands... ...education. Opportunity to strengthen bilingual professional communication skills. Networking...Vietnamese languageBilingualHourly payFull timePart timeSummer workInternshipWork at officeLocal area10 hours per weekFlexible hours
Asian Americans for Equality
Flushing, NYa month ago - ...chips to finished optical transceivers, serving tier‑one customers across cloud computing, broadband, and telecom. With... ...Familiarity with ADP Workforce Now or another HRIS Bilingual proficiency in Spanish, Vietnamese, or Mandarin Chinese This position is full-time...Vietnamese languageBilingualFull timeWork at officeRelocationMonday to FridayFlexible hours
$38.15 - $46.4 per hour
...be willing to work nights, weekends, and holidays. Bilingual skills in Mandarin, Cantonese, Vietnamese and/or Spanish are a plus. Equivalent combinations... ...performance (or with audio and visual capacities). Represented by Local 1021 Attachments (2) Job Announcement Additional...Vietnamese languageBilingualHourly payFull timeSecond jobLocal areaNight shiftWeekend work$28 - $34 per hour
...nonprofit organization that provides award-winning services to refugee and immigrant women and their... ...Experience working with immigrant and refugee families. Bilingual or bicultural experience, particularly in: Spanish, Vietnamese, Chinese, French, Oromo, Amharic, Eritrean...Vietnamese languageBilingualHourly payFull timeWork experience placementFlexible hours$52k - $65.5k
...conversations and remarkable customer experience. If you are a... ...market appropriate products and services. Maintain a strong work... ...outside sales or inside sales representative, retail sales associate, or... ...People-oriented Self-motivated Bilingual - Spanish preferred Property...BilingualHourly payFull timeFor contractorsAna Perez-Vukovic
Brooklyn, NY1 day ago$24.04 - $29.83 per hour
...crowdfunding platform and has since evolved into a full-service college access and persistence organization. At... ...internal staff at all levels Preferred but not Required Bilingual (e.g. Spanish, Chinese, Vietnamese, Tagalog) Knowledge of Basecamp and Airtable Professional...Vietnamese languageBilingualHourly payFull timeSummer workWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative (Bilingual Vietnamese). Be the first to apply!
Related searches
- customer operations associate Brooklyn, NY
- benefits customer care representative Brooklyn, NY
- benefit customer service representative Brooklyn, NY
- client service consultant Brooklyn, NY
- customer service representative night shift Brooklyn, NY
- customer service representative insurance Brooklyn, NY
- customer service representative data entry Brooklyn, NY
- card services representative Brooklyn, NY
- customer service sales representative Brooklyn, NY
- customer resolution specialist Brooklyn, NY