Senior Vice President of Transformation Management

The Senior Vice President of Transformation Management is a forward-thinking, outcomes-oriented leader responsible for driving enterprise-wide performance improvement through the application of Lean healthcare principles. This role strengthens measurable impact across quality, operational effectiveness, client experience, and financial stewardship by embedding a culture of continuous improvement, waste reduction, and data-driven decision-making. The Senior Vice President of Transformation Management serves as the enterprise owner of organizational data, analytics, and performance intelligence, ensuring that accurate, timely, and actionable data is translated into meaningful dashboards, insights, and decision support for executive leadership, operations, and the Board. This role is accountable for defining how data is used to drive improvement, accountability, and strategic execution across the organization, while working directly for the Chief Operations Officer on the technology platforms and infrastructure that enable data access and reliability. The SVP of Transformation Management will lead a high-performing team, oversee shared services functions, and foster cross-divisional alignment to ensure consistent execution of organization’s mission-driven performance improvement strategy grounded in Lean methodology and operational excellence. Education, Qualifications, and Experience Bachelor’s degree in a related field of study, required; Master’s degree preferred 5+ years of related work experience, required 5+ years of related leadership experience, required Demonstrated expertise in applying Lean principles and methodologies (e.g., value stream mapping, A3 problem-solving, Kaizen, root cause analysis) within a healthcare environment to drive measurable improvements in quality, throughput, patient/client experience, and cost performance, required Knowledge of Oklahoma’s behavioral health systems is preferred Knowledge, Skills, and Abilities The Senior Vice President must demonstrate: Operational Knowledge Deep knowledge of performance improvement and Lean principles within a healthcare or behavioral health setting, including process optimization, waste reduction, and sustainable workflow design. Strong understanding of quality, compliance, and operational excellence standards, with the ability to align improvement efforts to client outcomes, access to care, and organizational stewardship. Demonstrated ability to translate strategic priorities into scalable operational initiatives that strengthen service delivery, efficiency, and long-term organizational impact. Knowledge of evidence-informed change management frameworks and enterprise transformation practices in complex, multi-service environments. Deep expertise in healthcare data strategy, performance measurement, and executive dashboard design , including clinical, operational, access, workforce, quality, and financial domains. Demonstrated ability to define enterprise KPIs , standard metric definitions, benchmarks, targets, and scoring methodologies aligned with regulatory, accreditation, and strategic priorities. Advanced skill in translating complex data into clear, visually intuitive dashboards and scorecards that support rapid executive and Board-level decision-making. Ability to partner effectively with IT and analytics teams while retaining business ownership of data meaning, use, and interpretation . Leadership & Supervisory Skills Strategic mindset with the ability to articulate a clear future direction, model organization’s values, and thoughtfully challenge legacy practices to advance organizational growth and innovation. Proven leadership in guiding high-performing teams, fostering accountability, and developing leaders who are engaged in continuous improvement and mission alignment. Analytical & Problem-Solving Skills Advanced ability to analyze, interpret, and synthesize data to identify trends, risks, and opportunities that inform strategic and operational decision-making. Demonstrated expertise in applying structured problem-solving methodologies (e.g., root cause analysis, A3 thinking, and value stream analysis) to improve quality, experience, and financial performance. Continuous improvement mindset with a proactive approach to identifying process enhancements that strengthen client outcomes, workforce engagement, and operational sustainability. Strong focus on results, with the ability to monitor progress, evaluate impact, and adjust strategies to ensure achievement of targeted improvement initiatives within defined timelines. Job Duties and Responsibilities This position is responsible and held accountable for the following duties: Leadership & Staff Supervision Provide leadership for organization’s Transformation Management function, establishing a clear vision and roadmap for enterprise-wide performance improvement. Foster and sustain a culture of continuous improvement grounded in accountability, innovation, and disciplined problem-solving. Lead, develop, and mentor directors and transformation staff to build internal capability in performance improvement, project management, and change leadership. Champion organizational change efforts by engaging leaders and frontline teams in shared ownership of improvement initiatives. Provide training, coaching, and technical guidance to leaders and staff to strengthen adoption of performance improvement tools, Lean principles, and evidence-informed transformation practices. Promote a culture of teamwork, professionalism, and adherence to organization’s mission and values. Strategy, Management & Workflow Oversight Translate organization’s strategic priorities into actionable transformation initiatives that enhance client care, operational effectiveness, and long‑term sustainability. Lead enterprise-wide process reengineering efforts, including assessment of existing workflows, identification of inefficiencies or constraints, and development of operational and technology‑enabled solutions. Deploy embedded transformation resources to operational units as needed to support redesign, implementation, and sustainability of improvements. Establish and oversee standardized project management methodologies, tools, and reporting structures to ensure consistent documentation, tracking, risk assessment, and transparency across initiatives. Drive the integration and spread of best practices across programs and service lines, ensuring successful pilots are embedded into standard operating procedures. Ensure compliance with agency policies, procedures, and regulatory standards at all times. Enterprise Data, Dashboards & Performance Reporting Serve as the executive owner of the organization’s enterprise data and performance reporting strategy , ensuring alignment with organizational goals, CCBHC requirements, accreditation standards, and Board oversight needs. Define, standardize, and govern enterprise KPIs, dashboards, and scorecards , including metric definitions, benchmarks, thresholds, and escalation criteria. Ensure delivery of accurate, timely, and actionable dashboards for: Program and operational leaders Board of Directors Lead the development of performance narratives , translating data into insight, risk identification, and recommended actions rather than passive reporting. Identify and evaluate opportunities to strengthen organizational value through operational optimization, strategic partnerships, and enhanced collaboration with external entities. Lead ongoing evaluation of initiatives to ensure improvements generate measurable clinical, operational, and financial impact. Quality, Compliance & Performance Improvement Establish and maintain a systematic approach to identifying, prioritizing, and advancing improvement opportunities across clinical, operational, and administrative functions. Develop, standardize, and monitor key performance indicators (KPIs) and benchmarks to measure initiative success and overall transformation impact. Ensure consistent, timely reporting through executive dashboards and performance metrics to support informed decision‑making and oversight. Other Duties Perform job‑related travel within the county and region. Understands and promotes our Certified Community Behavioral Health Clinic (CCBHC) concept by providing or supporting community‑based mental and substance use disorder services; advancing integration of behavioral health with physical health care; assimilating and utilizing evidence‑based practices on a more consistent basis; and promoting improved access to high quality care. Performance Metrics Performance will be evaluated based on: Successful execution of prioritized transformation and improvement initiatives within established timelines and organizational priorities. Demonstrated improvements in quality outcomes, including safety, compliance, client satisfaction, and access to care. Measurable reduction in process inefficiencies and improved operational and financial stewardship. Delivery of consistent, timely, and actionable performance reporting that supports executive leadership oversight and strategic decision‑making. Increased staff engagement and sustained adoption of continuous improvement practices across programs and departments. Establishment and sustained use of enterprise‑standard dashboards and KPIs adopted across executive leadership and operational teams. Demonstrated improvement in data accuracy, consistency, and timeliness across clinical, operational, quality, and financial reporting. Executive and Board confidence in data as a single source of truth for decision‑making and oversight. Evidence that data and dashboards are directly driving measurable operational, clinical, access, and financial improvements . #J-18808-Ljbffr Taft Brown Associates