Assistant Manager

Assistant Manager

If you're passionate about kids or the sport of swimming, you're at the right place. Are you a serious, direct and analytical person comfortable taking the lead while working with a team? Do you prefer roles that benefit from the existence of a process to drive strong outcomes? Would people describe you as serious and highly reliable? Are you known for your ability to execute with a high degree of expediency and accuracy while keeping people inspired at work? If this sounds like you, we invite you to apply for the Assistant Manager position. We are actively recruiting an Assistant Manager who will help us uphold the best customer experience anywhere in Nebraska. This position is part-time or full-time professional management position for an individual with skills based in business operations, customer service, and employee management in a fast-paced environment. The Assistant Manager is an integral member of our management team and is directly responsible for all aspects of our product quality and customer service. If you are awesome, then this position will provide an excellent opportunity for career experience and growth.

Our business will be invested in helping you be the best you can be in and out of the water!

Responsibilities:

• Provide vision, leadership, and direction to all within the business.
• Foster, grow, and ensure an authentic focus on both the "What" and the "Why" we do what we do at Swimtastic Omaha.
• Manage top line growth strategies for: customer loyalty via customer retention strategies and staff deployment, high rates of customer engagement and conversion.
• Contribute, improve, and share accountability for relevant print collateral, website, and social media content for prospect consideration on the customer journey.
• Support business awareness building efforts via marketing events and available resources and metrics
• Develop/ensure a clear understanding of swim lesson quality standards and the profile of a high performing instructor.
• Recruiting, staffing, and training team members for highly satisfying swimmer and customer experiences.
• Effectively communicating benchmark productivity goals, objectives, and role expectations to the workforce along with regular evaluations; coaching, counseling, and enforcing systems, policies, procedures, and productivity standards.
• Responding to family/student registrations and service inquiries in a manner that supports the vision and mission of the business.
• Implementation of effective programs/processes for class scheduling that balance delivery of high-quality lessons/experiences with control of manpower costs through consistently high instructor utilization.
• Effectively utilize all available resources, tools, and metrics to assist in managing the business.
• Through attention to detail in maintaining the accuracy, security, and integrity of all family/student records including personal, financial, and class information.
• Develop, grow, and maintain necessary knowledge base to safely and effectively manage a commercial pool/aquatics operation.
• Develop and manage objectives in the areas of revenue growth, margin, cost, and profitability.

Required knowledge, skills and abilities:

• Exceptional customer service, communication, and organizational skills
• Leadership skills and ability to motivate, supervise, and develop staff.
• Strong communication skills, both interpersonal and on the telephone
• Ability to work effectively in a team environment.
• Schedule flexibility with ability to work when the business demands in a mix of weekdays and weekends.
• Strong computer skills with experience using spreadsheets and word processing software.
• A can-do attitude with the ability to work in a fast-paced, customer driven business.

Preferred knowledge skills and abilities:

• Previous experience with aquatics management
• Previous experience with swim instruction
• Experience working with children and young families.
• Knowledge of swimming pool maintenance & operation (Certified Pool Operator or Aquatics Facility Operator)
• Bachelor's degree or equivalent
• Certifications: Current Red Cross Lifeguard or equivalent, WSI - Water Safety Instructor certification, CPR-PR/AED, First Aid for Adult, Child certification, and/or Lifeguard and Lifeguard Instructor certified

Compensation and Benefits:

• A company culture of trust, support, and opportunity that you won't find anywhere else.
• Swimtastic® pays at or above market wages, commensurate with experience and skills.
• Quarterly performance driven bonuses tied to understandable and defined metrics.
• Paid training.
• Swimtastic® Brands Curriculum Certification
• Discounted Swim Lessons for immediate family of employees
• Flexible hours and scheduling with a commitment to work life balance.
• Paid personal time away.

Compensation: $19.00 - $25.00 per hour

If you're passionate about kids or the sport of swimming, you're at the right place. There are few times in life where you find the opportunity to truly make a difference. At Swimtastic, we do it everyday! Not only are we teaching a life saving skill, we're instilling a sense of pride and confidence in kids every day.

We offer flexible schedules, full-time and part-time positions and a culture you will crave. Our advanced training program will make you confident to take the plunge whether this is your first experience teaching swim lessons or you're a seasoned swim coach.

Ready for an opportunity to make a real difference? Jump-in … our water is warm.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Swimtastic Swim School Corporate.