Medical Assistant (FGP) - West Palm Beach, Florida

Medical Assistant (FGP) - West Palm Beach, Florida

We have an exciting opportunity to join our team as a Medical Assistant (FGP) in West Palm Beach, Florida. The Medical Assistant is responsible for assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care. This role is responsible for validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting other lab samples. The Medical Assistant is also responsible for administrative tasks, such as scheduling appointments, answering phone calls, and performing data entry.

The job responsibilities include: escorting patients to exam rooms, cleaning and stocking exam rooms, measuring and recording patient vital signs, obtaining and processing blood samples as per NYULH policy, supporting quality initiatives by following FGP guidelines for collecting and documenting information in the EMR, promoting a positive patient experience, communicating effectively with providers and administrative staff, answering phone calls, reviewing and responding to inbasket messages, following up on Rx refill requests, assisting physician with patient intake & transcribing visit into EPIC, performing other duties as needed.

Clinical & administrative responsibilities include completing necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed, following guidelines for validating patient medical record when accessing and updating information, assisting with maintaining patient flow to and from exam rooms and treatment areas, ensuring exam rooms and treatment areas are cleaned per infection control standards after each patient, communicating the functionality and purpose of MyChart to patients during intake, ensuring the appropriate translation services or equipment is in place prior to the start of visit, assisting with blood/specimen collection and ensuring proper handling and processing of patient specimens as as per organizational policy & procedure, performing Point of Care testing such as: EKG, Glucose Testing, and Pregnancy Test, Urinalysis, following organizational policy & procedure, and with documentation of any required competency in place, prepping the appropriate patient encounter ensuring that all relevant information for visit is up-to-date including bloodwork, radiology images, medications, and past medical history, reviewing and importing any "Prepare for your Visit", "Outside Information" and patient history prior to provider encounter, working with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards, supporting best practice workflows for MIPS by updating medical records with patient vital signs and Histories (Immunization, Medical & Surgical). May also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic, maintaining patient privacy as it relates to HIPPA standards, handling appropriate patient calls and documenting outcome of all patient communications as needed. Refers all clinical questions/concerns to RN/Provider, assisting with inbasket message management including any necessary tasks related to patient medical advice requests as per best practices, utilizing EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care, assisting physicians with procedure and/or set-up according to the specialty where necessary, stocking exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed. Effectively communicates as supplies need to be replenished, cleaning and sterilizing designated equipment after use, following organizational policy & guidelines, and with documentation of required competency in place, supporting FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment, reviewing appropriate downtime procedures as it relates to patient visit, completing annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc., partnering with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care, assisting with prescription refill request by locating requested prescription in EMR, identifying last patient visit, and tasking RN, LPN, or Provider to evaluate, set up and/or process for renewal, accompanying physician into exam room and transcribing history, including history of present illness, past medical and surgical history, family and social histories, medications and allergies, physical exam, laboratory and radiologic orders as dictated by the MD and document accurately the physician's encounter with the patient. List all proper diagnoses and symptoms as well as follow up instructions and prescriptions as dictated by the physician, documenting patient orders including laboratory tests, radiology tests, medications, etc., performing other duties as assigned.

Patient experience and access includes serving as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter. Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off). Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate. Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate. Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.) Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Minimum qualifications include a high school diploma or the equivalent. Completion of a Medical Assistant Program from an accredited institution OR upon hire hold a current medical assistant Certification from a Nationally Recognized accredited institution (such as American Association of Medical Assistant(AAMA); American Medical Technologies (AMT); National Center for Competency Testing (NCCT); National Healthcare Association (NHA)). Competencies: Working knowledge of English is evident in verbal, reading and writing abilities; other language an asset; demonstrated ability in computer skills. Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience.

Preferred qualifications include MA experience, EKG, phlebotomy and venipuncture experience.