Residential Alarm Technician

Job Description

Job Description

About Us

Since 1987, Eagle Fire Inc. has been a trusted leader in fire protection and life safety services. We provide comprehensive solutions—from fire alarm and sprinkler systems to access control, special hazards, and fire extinguishers—serving commercial, industrial, government, and mercantile facilities.

As we expand throughout VA, NC, SC, GA, AL, TN, and TX we're strengthening our teams and building new opportunities for career advancement.

What We Offer

• Competitive compensation

• Company-provided vehicle and gas card for business use

• PTO

• 10 paid holidays

• Medical, dental, and vision insurance

• Life insurance

• Short-term and long-term disability insurance

• 401(k) with company match

• Certification and professional-development opportunities

• Opportunities for continued growth within the organization

Position Overview

The Residential Technician is responsible for installing, servicing, troubleshooting, and maintaining residential security, fire alarm, and related low-voltage systems. This position works directly with homeowners to identify system concerns, complete repairs or installations, and ensure each system operates safely and reliably.

The ideal candidate has hands-on experience with residential security systems, particularly DMP equipment, as well as familiarity with fire alarm systems such as EST and Fire-Lite. We are looking for someone who combines strong technical skills with professionalism, attention to detail, and a customer-focused approach.

Key Responsibilities

• Install, inspect, service, and troubleshoot residential security and fire alarm systems

• Diagnose system, device, wiring, programming, and communication issues

• Program and test control panels, initiating devices, notification appliances, and related equipment

• Perform system upgrades, repairs, and equipment replacements

• Verify completed work meets manufacturer requirements, applicable codes, and company quality standards

• Clearly explain system operation, completed work, and recommended repairs or upgrades to customers

• Maintain accurate service records, inspection documentation, and material usage

• Coordinate with dispatch, sales, and operations to complete scheduled work efficiently

• Maintain company-issued tools, equipment, materials, and vehicle

• Follow all company safety policies and applicable regulations

• Participate in required training and continuing education

• Perform other duties as assigned

Qualifications

• Previous experience installing or servicing residential security, fire alarm, or other low-voltage systems

• Working knowledge of electrical and low-voltage wiring, system components, and troubleshooting practices

• Ability to read technical documentation, wiring diagrams, and equipment instructions

• Strong diagnostic and problem-solving skills

• Professional communication and customer-service skills

• Ability to work independently and manage daily service assignments

• Basic computer and mobile-device proficiency

• Valid driver's license and an acceptable driving record

• Ability to pass applicable pre-employment requirements

Preferred Qualifications

• Experience with DMP security systems

• Experience with DSD security equipment or systems

• Experience with EST and Fire-Lite fire alarm systems

• EST3 or EST4 certification

• Relevant fire alarm, security, electrical, or low-voltage certifications

• Experience working directly with residential customers

Physical Requirements

• Ability to lift and carry tools, equipment, and materials

• Ability to climb ladders and work in attics, crawl spaces, and other confined areas

• Ability to stand, walk, bend, kneel, reach, and perform hands-on technical work for extended periods

• Ability to work in varying indoor and outdoor conditions

Eagle Fire is an Equal Opportunity Employer and Drug Free Workplace .