Director of Services

$175k - $200k

TES Recruiting

*This role can be out of any of the service center locations: PA, NC, TX, MI are the main ones.

About the Company

The Director of North America Parts & Service is a hands-on regional leader with direct operational accountability for the performance of the aftermarket organization across North America. This role is responsible for driving revenue growth, improving margins, standardizing service execution, and building a unified, performance-managed parts and service operation. Reporting directly to the Global COO, this is not a matrix influencer position — it is a true operator role with ownership of results.

About the Role

The Director of North America Parts & Service is a hands-on regional leader with direct operational accountability for the performance of the aftermarket organization across North America.

Responsibilities

Lead the full North American Parts & Service organization with accountability for operational and financial performance
Drive consistent aftermarket revenue growth and improve parts and service gross margins
Standardize KPIs, operating rhythms, and execution discipline across all NA service sites
Strengthen inventory management, warehouse efficiency, and working capital performance
Improve service responsiveness, reduce downtime, and increase first-time fix performance
Manage service backlog and work order cycle time to improve throughput and customer experience
Expand recurring revenue through increased service program and contract penetration
Build strong leadership capability and accountability at each site through direct management of site leaders
Own NA Parts & Service operating budgets and resource allocation decisions
Implement consistent reporting and performance management cadence across locations
Partner with the Global COO on North American aftermarket strategy, annual operating plan, and growth priorities
Provide input on parts pricing, labor rates, and service program structure

Qualifications

Proven multi-site leadership experience in parts, service, and/or aftermarket operations
Strong warehouse management and inventory strategy expertise
Deep understanding of field service economics, labor utilization, and margin drivers
Financial fluency with gross margin, working capital, and operational budgeting
Ability to build process discipline without slowing execution speed
High accountability and comfort managing through site-based leaders
Executive presence and ability to partner directly with senior global leadership
Willingness to travel extensively across North America to drive alignment and performance

Pay range and compensation package

Compensation: $175k-$200k salary + 15-25% bonus

Location: Can be out of any of our Service Centers

Bethlehem, PA

Graham, NC

Shelby Township, MI

Apply

Vacancy posted 3 days ago

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