Assistant Store Manager (Allentown, PA)

Assistant Store Manager

FlynnO'Hara School Uniforms is currently seeking a Full-Time Assistant Store Manager for our retail location in Allentown, PA. This role is responsible for overseeing store sales, operations, asset protection, and human resources functions to deliver an exceptional customer experience while driving profitability.

Key Responsibilities

• Oversee store operations in the absence of the Store Manager.
• Support the supervision and direction of team members involved in sales, inventory management, cash handling, and customer service.
• Ensure adherence to weekly schedules to maintain proper floor coverage and review staffing plans for accuracy.
• Deliver outstanding customer service by ensuring associates greet and assist customers promptly and professionally handle inquiries and concerns.
• Monitor inventory levels and sales trends to make timely replenishment requests and support store fulfillment.
• Encourage strong product knowledge to enhance employee performance, sales, and customer service.
• Maintain a clean, organized, and visually appealing store environment, including high merchandising standards; train associates accordingly.
• Follow all procedures related to opening and closing, cash handling, deposits, and daily reconciliations.
• Proactively manage loss prevention efforts to safeguard company assets, including cash and merchandise.
• Assist in reducing employee turnover by hiring qualified candidates, onboarding effectively, setting clear expectations, and providing ongoing coaching and feedback.
• Foster strong customer relationships by motivating the team and modeling excellent sales and service behaviors.
• Promote email capture initiatives to strengthen customer communication.
• Travel as needed for school events, company meetings, and off-site projects.
• Oversee inventory processes, including receiving merchandise, conducting physical counts, and reporting discrepancies while ensuring legal compliance.
• Ensure consistent execution of company policies and procedures.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of retail experience preferred.
• At least 1 year of supervisory or management experience.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).
• Ability to analyze sales and inventory reports.
• Flexible availability, including evenings and weekends.
• Strong interpersonal skills with the ability to build relationships with customers, colleagues, and leadership.
• Comfortable making decisions and resolving team conflicts.
• Ability to remain composed and adaptable in a fast-paced retail environment.
• Strong organizational skills with the ability to prioritize and delegate tasks effectively.
• Demonstrated leadership and communication skills across all levels.
• Ability to stand and move throughout the day on the sales floor or in the stockroom.
• Capable of performing physical tasks such as bending, kneeling, lifting up to 30 lbs., climbing, carrying, and reaching frequently.