Executive Support Associate

Administrative Assistant

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview: The Administrative Assistant is responsible for providing back-office administrative support and handling various operational functions to ensure efficient operations. The Administrative Assistant assists in ensuring compliance with company policies and procedures and acts as a key contact regarding operational questions.

Job Responsibilities:

• Manage branch manager's calendars; schedule a variety of business meetings via platforms such as Teams, Zoom, and Outlook.
• Manage emails, letters, packages, phone calls and other forms of correspondence.
• Arrange travel and reservations as needed.
• Independently create clear, accurate, and grammatically correct emails that reflect the organization's brand, maintain professionalism, and effectively communicate key information to diverse audiences.
• Use various software applications such as spreadsheets and relational databases to keep management and teams informed on clients and deals.
• Perform administrative duties such as conducting research, updating databases/CRM, and tracking tasks for follow-up.
• Facilitate office management activities, including vendor coordination, supply management, and facility-related needs.
• Assist branches with onboarding and offboarding procedures.
• Complete expense reports and reconcile receipts.
• Perform various personnel administration tasks, as needed.
• Cross-train in various departments.

Qualifications and Skills:

• High School diploma or equivalent.
• Previous banking, financial services, or mortgage experience, preferred.
• Excellent communication skills.
• Excellent time management and organization skills.
• Willing to cross-train in various departments.
• Proficient in Microsoft Office.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success!